To become and remain competitive, you’ve got to know what your competition is likely offering – so you can do more and better.When 75% of an industry is doing the same thing, that thing (or collection of tasks) becomes a standard – no longer a competitive advantage but is simple the minimum level of service. [...]
Consequences are a standard part of a service agreement, so use them to their fullest advantage – as education and incentives for customer loyalty.Do you beat up your customers? My guess is that sometimes you do! Without meaning to of course. Have you ever had a customer bounce a check or lock you out [...]
Don’t let clunky, old-school payment routines get in the way of growing your business easier and faster.Time is money – any professional running a cleaning business knows that. In the old days (and even still today), to get paid clients would leave you cash or mail you a check. That required ensuring your clients had [...]
Southern Living Unveils 2015 Idea House in Charlottesville, VA; located at Bundoran Farm, the house features classic Southern design with a timeless aesthetic.CHARLOTTESVILLE, VA – JUNE 25, 2015 – On June 27, Southern Living, the brand that celebrates life in the South, will debut its 26th annual Idea House, providing creative ideas and inspiration for [...]
Poll Reveals 85 percent of Americans Would Not Patronize a Business with Negative Online Reviews about Its CleanlinessA new Harris Poll conducted by Cintas Corporation (NASDAQ: CTAS) found that consumers take online reviews seriously—particularly when it comes to reviews about the cleanliness of a business. The survey, conducted online for Cintas by Harris Poll from [...]
My CEO “aha” moment: If you think like a cleaning tech, you’ll always be in the way of your own business growth.As an immigrant and business owner, America changed my life. When I was a kid in Poland, my father was a business owner. It is because of him I learned the business owner’s way of [...]
Critical steps your company must take to get and hold onto your most valuable customersOne of the cleaning jobs I landed when I started my cleaning business was in a larger, high-end home where my employees and I worked side-by-side with the housekeeper. I’ll never forget the first day we carefully made the beds only [...]
Whether you call it your “What We Do” list or you get technical with a Scope of Work, what’s on your base weekly cleaning task list for each client? Vote and see results immediately!From “standard” tasks to specialty add-ons, the list of possible cleaning tasks can vary in length. That’s what creates variety and competition, [...]
An investment in hiring strong employees, training and coaching them into skilled technicians and customer service agents, and continuously engaging them through the goals of your company is essential for business growth.CBT is proud to announce the winners of the 2015 Best of Awards for Employee Engagement and Management: Best Recruiting Site: CraigsList Jobs Best [...]
Jan/San and other distributors need to know exactly what their customers and potential customers are looking for in a supplier. And it may be far more important for the customer than many distributors realize.Jan/San and other distributors need to know exactly what their customers and potential customers are looking for in a supplier. And it [...]
