2 On-Demand Maid Services Let Customers Choose Their Cleaner

German-based Helpling and US-based HomeAGlow advance their app-based maid service shopping to include maid reviews and customer selection features.In January and February, respectively, on-demand maid services Homeaglow and Helpling announced the first major leap forward for the independent-contractor-based home cleaning service market: giving customers a way to choose the IC cleaner who comes to their home [...]

By |2016-02-26T18:04:30-05:00February 26th, 2016|Business Strategy, Customer Service, Online Reviews, Technology|

4 Ways to Embrace Cluttered Clients with Upselling

Expand your services to include organizing, packing, unpacking, and even laundry services, and make your cleaning business indispensable: an interview with Amy Wiggs King of 2 Green Chicks.CBT: What was your very first cleaning client or cleaning job? Do you still have that client?  AWK: Our very first cleaning job was in a town about [...]

New Bill in CA for Better Chemical Ingredient Labeling

Seventh Generation champions CA bill AB 708 to require cleaning manufacturers to list ingredients.Natural products manufacturer Seventh Generation is leading the charge to add full ingredient disclosure on consumer-directed cleaning products to the law as AB 708 in California. Key takeaways from John Replogle, CEO of Seventh Generation, include: The typical progression for [health-conscious] shoppers [...]

By |2016-02-24T15:37:16-05:00February 24th, 2016|Customer Service, Sales and Marketing|

6 Tips for Calming Upset and Difficult Customers

Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.As we all know, happy, satisfied customers are the lifeblood of any business and create the path to growth and sustainability. Without a strong, positive reputation based on customer satisfaction and repeat business, [...]

By |2015-09-23T15:26:41-05:00September 23rd, 2015|Customer Service, Customer Service and Retention|

Breaking News: Porch Guarantees Contractors' Work

Online home service marketplace Porch ups the ante in the online and on-demand Home Services race.In an unprecedented move, Porch announced yesterday that it now guarantees the work of its verified professional contractors up to $1000. While Porch has not disclosed the exact procedure for certifying professionals as "verified," CEO Matt Ehrlichman identified the following [...]

7 Standards to Help BSCs Reduce Supply Costs

How building service contractors reduce supply costs for themselves and their clients. Some building services contractors may not be aware of the many ways in which large contract cleaning companies reduce supply costs—not only for themselves, but for their clients as well. And they may also not be aware of the fact that many of [...]

By |2015-08-05T20:31:47-05:00August 5th, 2015|Customer Service, Measuring Success / KPIs, Operations|

Identifying the Complainers In Your Cleaning Company

According to five different contract cleaners, the following are the six types of complainers most commonly encountered.Charlotte, NC - After a few years in the contract cleaning business, most contractors realize two things: complaints are part of the job, and over time, you realize some complainers fit into certain categories.   While it is true [...]

5 Ways Technology Can Help You Provide Better Service

Using technology frees up time to focus on real customer relationships and employee engagement.Harnessed correctly, technology puts us all in a better position for success. And the cleaning industry is no exception. Two decades ago, The Cleaning Authority created an innovative new management system, designed to foster better relationships with both employees and customers. Here [...]

By |2015-07-31T01:40:36-05:00July 31st, 2015|Customer Service, Technology|

5 Ways to Win the Game of Reviews

Cleaning up your customer service and your quality procedures are key to getting great reviews online – and upgrading the not-so-good ones.In March 2014, it looked like the online review landscape might be changed when Joe Hadeed, owner of Hadeed Carpet Cleaning, won a suit against Yelp that would require Yelp to release the legal [...]

By |2015-07-30T22:37:31-05:00July 30th, 2015|Online Reviews, Sales and Marketing, Technology|

Do More Than the Minimum To Keep Clients Happy and Boost Sales

To become and remain competitive, you’ve got to know what your competition is likely offering – so you can do more and better.When 75% of an industry is doing the same thing, that thing (or collection of tasks) becomes a standard – no longer a competitive advantage but is simple the minimum level of service. [...]

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