About Liz Trotter

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So far Liz Trotter has created 56 blog entries.

Book Review: Leadership and Self-Deception

Liz Trotter on getting out of the box To watch Liz Trotter's review of Leadership and Self-Deception: Getting Out of the Box by The Arbinger Institute click the play button below. About Leadership and Self-Deception Since its original publication in 2000, Leadership and Self-Deception has become a word-of-mouth phenomenon. Its sales continue to increase year [...]

By |2018-08-12T12:56:15-05:00May 23rd, 2018|Leadership, Leadership Habits|

Stop trying to find employees, start attracting them

Liz Trotter on how to improve your recruiting at the 2017 ISSA/INTERCLEAN Trade Show and ConventionThe 2017 ISSA convention is right around the corner and before long we will all be neck deep in new ideas, fresh conversations, and overwhelming information!  My first year was in Chicago and I went without a plan, just deciding [...]

By |2017-06-30T13:55:23-05:00June 30th, 2017|Start Your Cleaning Business|

How to make all customer types happy

By figuring out what basic behavioral type you are dealing with, you can tailor your behavior and message.Editors note: On October 27, 2016, Derek Christian and Liz Trotter gave a presentation for ISSA called Making All Customer Types Happy. We’ve asked them to share some information about their presentation here. In our ISSA presentation on [...]

Merging with ISSA – FINALLY!!

How my years in an orphanage now drive my enthusiasm for the future of our ARCSI family - by Liz TrotterI can’t believe it’s happening. First I’m excited they want us and all the opportunities, then I’m worried it will fall through, then I think they’re going to change their minds and decide they don’t [...]

By |2016-10-12T14:01:28-05:00October 12th, 2016|Association News, Leadership, Trends in Residential Cleaning|

Have you ever heard of a TAT apology?

Check out how we turned this very upset client into a referral machine.WHAT!?! Your Clients aren’t thrilled with the cleaning they receive 100% of the time? Well join the club! Unfortunately it’s part of doing business, and for many of us it’s one of the worst parts. But it doesn’t have to be.  Having a [...]

By |2016-09-01T12:41:37-05:00September 1st, 2016|Sponsored Articles|

Customer types and how to make them all happy

This year, Derek and I may have the presentation that makes it all click for you. - by Liz TrotterIt’s hard to believe that the convention is less than 2 months away. I’ve been going to the convention since ARCSI first began – it must be at least a decade now! For the past few [...]

By |2016-08-30T22:57:35-05:00August 30th, 2016|Customer Service, Customer Service and Retention|

The who, what, when, where & why of terminating an employee

We don’t want to let people go, but sometimes we have to.Because we operate service-based businesses, managing employees is key to our success. Until we master the areas of promotion, discipline, and termination we will not be able to sustain long-term growth. Termination is the missing piece. We have to know when to let people [...]

By |2016-08-11T14:44:46-05:00August 11th, 2016|Sponsored Articles|

The BIG SECRET to hiring the right first employee

6 steps to make hiring easier and less scary - by Liz TrotterHiring isn’t hard – just find someone who is good at cleaning and hire them, right? I hope you can hear me laughing! Unfortunately, that’s probably the last thing you want to do, but we’ll get to that. Other than the legal requirements, [...]

Let's celebrate negative feedback!

How to turn complaints into opportunitiesUGH!  You just got an email after hours and before even opening it up, your stomach is already in knots. You recognize the name – you cleaned for this Client just today – what’s wrong now?? You don’t want to open it but you can’t stop yourself – and there [...]

By |2016-06-23T18:23:17-05:00June 23rd, 2016|Sponsored Articles|

3 Tips for Making Better Product Choices

Making your purchasing decisions based on all three of the main considerations – price, availability, and user acceptance – will make your next product transition easier on everyone involved.Purchasing decisions can seem overwhelming. Not only are you trying to decide what to purchase and the price that you are willing to pay, there is the [...]

By |2015-10-07T13:32:14-05:00October 7th, 2015|Finance, Operations, Start Your Cleaning Business|
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