Interview with Amber Starling: Because of HCT…

Amber Starling is a convert. She and two supervisors (crew bosses in her shop) earned their House Cleaning Technician certifications with the IICRC last November at the ARCSI/ISSA convention. And this year she is sending up to 6 employees plus her new partner for certification during the 2019 convention. We chased down Amber, founder [...]

By |2019-03-20T10:59:58+00:00March 20th, 2019|Latest Articles|

How to compete on value in an on-demand world

  Sure, it’s convenient for consumers to order up stuff on an electronic device, even cleaning service. According to HomeAdvisor professional house cleaners can cost anywhere from $50 – 90 per hour on average. Whether or not you believe these numbers, that’s a big spread. So how to consumers know how to place value [...]

By |2019-03-06T09:04:21+00:00March 5th, 2019|Latest Articles|

There’s a right way to do everything

House Cleaning Technician certification through IICRC is the right way to set yourself up for success. Next class: April 5-6, 2019. There is a right way to do everything. And the IICRC aims to determine what that is and document, teach, test and certify professional technicians in a variety of fields supporting home and [...]

Culture: Compete for the best employees and win

Q & A with David Kiser   There are lots of reasons why people hire a specific residential cleaning service, but only two reasons why they fire one: (1) poor cleaning quality, or (2) something else. Which is to say that cleaning companies commonly lose business for things that go wrong that have nothing [...]

By |2019-03-12T05:45:08+00:00March 5th, 2019|Latest Articles|

Service Trends: Cleaning for an aging population

6 reasons to understand how the aging brain affects our interactions with senior customers   One out of five U.S. families is dealing with dementia today. In 15 years one out of two families will be dealing with dementia.[i] Whether serving a multi-generational household or a couple of 65+ empty nesters, cleaning companies will [...]

By |2019-03-11T17:07:46+00:00March 1st, 2019|Cleaning Production, Latest Articles|

Set Clear Expectations For Happy Customers

You can deliver what you think is great service and still have unhappy customers if you are giving them something other than what they are expecting.

By |2019-01-24T17:52:41+00:00January 24th, 2019|Customer Service, Latest Articles|
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