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How to make all customer types happy

By figuring out what basic behavioral type you are dealing with, you can tailor your behavior and message.

Your customer service revolution

Your customer service revolution

Speaker previews address and breakout session for this month's cleaning convention

Customer types and how to make them all happy

Customer types and how to make them all happy

This year, Derek and I may have the presentation that makes it all click for you. - by Liz Trotter

Morning-After Maids finds niche market in post-party chaos

Innovative cleaning business charges by number of guests

Street cleaner accidentally removes commissioned graffiti in France

Street cleaner accidentally removes commissioned graffiti in France

Artist disappointed when portraits of beggars and street children are scrubbed from outdoor display.

2 On-Demand Maid Services Let Customers Choose Their Cleaner

German-based Helpling and US-based HomeAGlow advance their app-based maid service shopping to include maid reviews and customer selection features.

New Bill in CA for Better Chemical Ingredient Labeling

Seventh Generation champions CA bill AB 708 to require cleaning manufacturers to list ingredients.

4 Ways to Embrace Cluttered Clients with Upselling

Expand your services to include organizing, packing, unpacking, and even laundry services, and make your cleaning business indispensable: an interview with Amy Wiggs King of 2 Green Chicks.

6 Tips for Calming Upset and Difficult Customers

Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.

Breaking News: Porch Guarantees Contractors' Work

Online home service marketplace Porch ups the ante in the online and on-demand Home Services race.

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