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 LATEST ARTICLES


Customer types and how to make them all happy

Customer types and how to make them all happy

This year, Derek and I may have the presentation that makes it all click for you.

Window washers dressed as ninja turtles cheer up kids in hospital

Cleaners turn superheroes for second year in a row

Voting now open for 2016 ISSA Innovation Award Program

Apple co-founder Steve Wozniak set to present awards at ceremony

Ford Warriors in Pink and Cleaning For A Reason are working together.

Program will provide free house cleaning to 500 women.

In Memoriam: Courtney Fisher, Daughter of ARCSI's Jeff Fisher

Support for the Fisher family has been pouring in from those who had the privilege to know Courtney and the Fisher family.

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 SPONSORED ARTICLES


How to sell services to the new urban consumer

How to sell services to the new urban consumer

Serving these consumers is a big opportunity, but requires you to think through their needs & your business model.

Are you trapped in the office?

Give your staff a sandbox they can play in.

The who, what, when, where & why of terminating an employee

We don’t want to let people go, but sometimes we have to.

How to prepare for the back-to-school surge

Why you should start recruiting now, even if it doesn’t look like you need more cleaners.

3 things to train your employees so they avoid an explosive situation

Make sure your cleaning techs are familiar with precautions for homes with natural gas.

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 READERS' CHOICE


Top 15 Stories of CBT’s Third Year

Top 15 Stories of CBT’s Third Year

Even as we’re planning articles more than halfway through our fourth year, we reflect on the new shape of the cleaning industry in the past year.

12 Cleaning Upsells for 12 Months

Upselling to your current customers is easier, less expensive and more profitable than relying only on new customers to raise your revenue. Part 1 of 2.

9 Questions with a Cleaning Business Insurance Expert

What you don't know about business insurance for the cleaning industry could save you a lot of time and money.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

Active versus Passive Time Management for the Cleaning Business Owner

Practice time management – don’t just talk about it – in this 1-hour workshop at the 2015 ARCSI Convention.

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 START YOUR CLEANING BUSINESS


What’s the best way to pay your employees?

What’s the best way to pay your employees?

The pros and cons of hourly vs commission, plus compensation plans in between

The BIG SECRET to hiring the right first employee

6 steps to make hiring easier and less scary

Morning-After Maids finds niche market in post-party chaos

Innovative cleaning business charges by number of guests

How to start a cleaning business for under $500

7 key purchases for starting your own residential cleaning business

The top 3 online platforms for cleaning companies to recruit employees

Finding quality people requires an online marketing plan that leverages effective recruiting tools.

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  TECHNOLOGY


Angie’s List brings the hammer down on non-advertisers

Angie’s List brings the hammer down on non-advertisers

Additional changes to angieslist.com will fundamentally alter your relationship with the company.

Handy insider decries loss of client-customer interaction

Former contractor shines light on the underbelly of the “sharing community”

How the changes to Angie’s List will affect your cleaning business

Tech giant to introduce 3 levels of membership and a significant change in how ads will display

Finnish cleaning startup Freska buys Norway’s Wipe

European on-demand cleaning companies continue to consolidate

"Ethically Dubious" practices spelled out in writer's critique of Handy

Road to success for tech startup allegedly littered with greed, deception, racism

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 LEADERSHIP


ISSA announces 2016 ISSA/INTERCLEAN keynote speakers

ISSA announces 2016 ISSA/INTERCLEAN keynote speakers

Speakers promise to deliver unique business insights, inspiration, and entertainment.

How my dad taught me to be a leader - by Derek Christian

While I look up to him for his success, I am even more proud of how he did it.

New urban housing includes professional maid service

Ollie micro-apartments target renters with “all-inclusive living experience”

New York Yankees recognize Cleaning For A Reason as an Organization of Hope

Cleaning charity shines during Yankees HOPE Week

EPA names ISSA Safer Choice Partner of the Year

Association wins honor for 2nd straight year

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  MEASURING SUCCESS-KPIs


Can you make a million bucks in the house cleaning business?

Can you make a million bucks in the house cleaning business?

7 steps to control costs which affect your gross income potential

Licensure and government grades to enhance maid agency regulation

Singapore maid agencies must meet new quality measures from consumers and the government to renew licenses.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

5 Tips to Prepare for Retirement on a Shoestring

Millennials unprepared for retirement; majority want alternative retirement savings options.

7 Standards to Help BSCs Reduce Supply Costs

How building service contractors reduce supply costs for themselves and their clients.

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  EVENTS


 CLEANING


Packaged Facts: The sweet "smell" of success for green household cleaners

Packaged Facts: The sweet "smell" of success for green household cleaners

It has now become common for green cleaner marketers to offer products in numerous scents.

Advanced Diamond Technologies’ new Diamonox® ozone technology revolutionizes ozone-based disinfection

Advanced Diamond Technologies’ new Diamonox® ozone technology revolutionizes ozone-based disinfection

ADT launches new Diamonox webpage to coincide with new product introduction

ISSA tailors educational lineup to BSCs’ needs

ISSA tailors educational lineup to BSCs’ needs

Program at 2016 ISSA Convention in Chicago to keep attendees on cutting edge of marketplace

House Cleaning Technician Certification

House Cleaning Technician Certification

Examination update continues to improve the perception of professionalism for our industry

CleanCore partnering with Healthy Schools Campaign’s Green Clean Schools Program

CleanCore partnering with Healthy Schools Campaign’s Green Clean Schools Program

CleanCore and HSC will work together to establish a vibrant network of school facility managers.

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