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 LATEST ARTICLES


I Married the Cleaning Lady: The Dawn to Dusk Story

I Married the Cleaning Lady: The Dawn to Dusk Story

2015 Petra Huppert HEART Scholarship winner John Winter talks about the beginnings of Dawn to Dusk, meeting and marrying the owner Dawn, and becoming a cleaning business owner himself.

Standardize, Optimize, and Minimize Are Focus of NSA Meeting in Denver

Conference helps members develop new ways to reduce supply costs, streamline ordering efficiencies, and improve worker productivity.

Can Small and Large Service Businesses Provide an On-demand "Feel" with Employees?

Explore this challenge and more at the ARCSI Workforce Innovation Summit and ISSA Trade Show.

7 Traits of Successful Leaders

Being a leader is a mindset that you can learn, practice, and improve with regular practice.

8 Ways to Get More Out of Millennial Employees

No matter which Millennial problem you’re having, these 8 management actions will help you get the results you’re looking for.

 

 SPONSORED ARTICLES


From Solo Cleaner to CEO of My Company

From Solo Cleaner to CEO of My Company

There’s a big difference between being a business owner and being a cleaner.

How Mobile Payment Apps Are Helping Cleaning Professionals Succeed

How Mobile Payment Apps Are Helping Cleaning Professionals Succeed

Don’t let clunky, old-school payment routines get in the way of growing your business easier and faster.

 

 READERS' CHOICE


Homejoy Is Going Out of Business

Homejoy Is Going Out of Business

On-demand house cleaning service announces that it's closing its doors.

4 Money-Saving Tips for the Cleaning Conventions

Do these four things this month to make sure you are getting the biggest bang for your buck at the annual cleaning conventions and trade show.

5 Ways 1099 Employees Cost You Money

Despite the promise of financial savings with independent contractors, the majority of cleaning companies classify their technicians as employees to build and protect their brand reputation.

The “Almost Perfect” Vacuum: Top Recommended Vacuums for Residential Cleaning Services

Solve your vacuum conundrum with these guidelines about uprights, canisters, backpacks and handheld models, PLUS download the 2014 Report on Professional Vacuums for Residential Cleaning Services.

The Intersection of Client and Technician: Annual Software & User Experience Survey

From new mobile options to the addition of sales and marketing functions, new scheduling and user experience solutions are on the rise.

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 START YOUR CLEANING BUSINESS


5 Times When a Penalty Fee is NOT the Best Choice

5 Times When a Penalty Fee is NOT the Best Choice

Consequences are a standard part of a service agreement, so use them to their fullest advantage – as education and incentives for customer loyalty.

Do More Than the Minimum To Keep Clients Happy and Boost Sales

To become and remain competitive, you’ve got to know what your competition is likely offering – so you can do more and better.

9 Tips for Increasing Your Profitability

Building a business is more than knowing how to shine things better than another company. Check out these 9 ways to differentiate your company!

US Department of Labor Issues Guidelines for Classifying Independent Contractors vs Employees

DOL document gives specific examples of when a cleaning company should classify its workers as employees.

The One Simple Shift in Thinking that Saved My Business

My CEO “aha” moment: If you think like a cleaning tech, you’ll always be in the way of your own business growth.

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  TECHNOLOGY


Google, Amazon, Homejoy and Customer Service in the Dog Days of Summer

Google, Amazon, Homejoy and Customer Service in the Dog Days of Summer

The start of the school year, the demise of Homejoy and the entrance of Amazon and Google into on-demand home services make Autumn 2015 the perfect time to focus on customer service.

5 Ways Technology Can Help You Provide Better Service

Using technology frees up time to focus on real customer relationships and employee engagement.

How Much Would You Pay for a Clean Public Bathroom?

New app "Looie" gets you to a clean, private bathroom...for $25/mo.

How to Foil a Facebook Hack

Need a procedure for handling a computer hack or other malfunction? Here’s a free one for you!

5 Ways to Win the Game of Reviews

Cleaning up your customer service and your quality procedures are key to getting great reviews online – and upgrading the not-so-good ones.

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 LEADERSHIP


CIRI's Spring 2016 Science and Research Symposium

CIRI's Spring 2016 Science and Research Symposium

First call for papers for cleaning science conference in Spring 2016

Monthly Maid Service Perk Helps Small Company Win Best Workplace Award

Online car insurance comparison company offers free cleaning service to its employees.

3 More Things to Check Off of Your Convention Prep Checklist

Continue your convention prep by checking these three things off your list this month.

ISSA Foundation Awards 2015-16 Scholarships

The world wide cleaning association awarded 45 academic scholarships to college students for the 2015-16 school year.

Boost Your PR Machine with One of These 6 Awards

ARCSI 2015 Professional Image Awards recognize excellence in the cleaning industry.

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  MEASURING SUCCESS-KPIs


7 Standards to Help BSCs Reduce Supply Costs

7 Standards to Help BSCs Reduce Supply Costs

How building service contractors reduce supply costs for themselves and their clients.

3 Ways to Boost Your Bottom Line Without New Clients

Don’t get stuck selling only your lowest-profit services; here are three ways to make more money without gaining any new clients.

What's the Average Cleaning Bill in Your State?

ServiceMonster Releases Aggregate Residential Invoice Data

Top 5 Businesses Hit By Negative Cleaning Reviews

Poll Reveals 85 percent of Americans Would Not Patronize a Business with Negative Online Reviews about Its Cleanliness

Harness the Power of Brand Recognition [Infographic]

The best marketers know that brand recognition is the secret ingredient for a company's long-term success.

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  EVENTS


 CLEANING


8 Things Cleaning Contractors Should Know about the Carpet Cleaning Business

8 Things Cleaning Contractors Should Know about the Carpet Cleaning Business

Professional cleaning and carpet cleaning are two different industries; view them as two separate entities...because they are.

Get This Tool Out of Your Caddy, Fast!

Feather dusters may seem traditional and even romantic as a cleaning tool, but they can cost you a lot of money – in the time it takes to use and maintain them properly.

Commercial Cleaning Franchise Owned and Operated by All Hearing-Impaired Technicians

Coverall franchise owner Alex Trukhin builds his business with all deaf employees – using email, video phone, texting and sign language.

10 Hidden Benefits of No-Chemical Cleaning

Not requiring the use of chemicals is just one of the benefits of no-chemical cleaning.

Addressing the Missing Component in American Schools: Cleaning

Creating clean and healthy learning environments for students and staff is a necessary first step to giving our children a world-class education.

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