Street cleaner accidentally removes commissioned graffiti in France

Artist disappointed when portraits of beggars and street children are scrubbed from outdoor display.
City officials of Reims, France, had to apologize to commissioned graffiti artist Christian Guemy after failing to notify the city cleaning department not to remove any of his four installments, which appeared to be common graffiti, normally scrubbed from buildings.

Lesson for CBOs: communication, particularly during special occasions or about special instructions, is critical in achieving quality service.

Source: The Telegraph

By |2016-05-02T18:29:52+00:00May 2nd, 2016|Customer Service, News, Operations|