Despite the promise of financial savings with independent contractors, the majority of cleaning companies classify their technicians as employees to build and protect their brand reputation. One of the hardest decisions any small business owner will make is the decision to hire and how to hire. Whether you’re just starting out, have a few years [...]
An investment in hiring strong employees, training and coaching them into skilled technicians and customer service agents, and continuously engaging them through the goals of your company is essential for business growth.CBT is proud to announce the winners of the 2015 Best of Awards for Employee Engagement and Management: Best Recruiting Site: CraigsList Jobs Best [...]
Skip the leadership self-help routine and get personal, real-time help becoming a leader and training leaders for your company. The cleaning industry is no different than any other when it comes to the need for training and education. Some might even argue that more is needed because of the lack of understanding regarding the necessity. [...]
If you aren’t including customer service training – even professional reading – for your staff, you may be losing more business than you’re gaining. Often the focus of training is on getting different areas of the house or office cleaned in a specific way, with specific products, to meet a specific time allotment – all [...]
83.3% of all house cleaners are either independent contractors or work for an individual. Your strongest weapon for claiming their market space is your quality control through integrated staff training. I’m going to talk about training, but probably from a very different perspective: as a competitive advantage and a cost savings benefit. It’s not the [...]
Creating a company of value will depend on your ability and willingness to take your training programs to the next level.It is universally accepted that an excellent training program is a key part of creating an environment of success, especially in the service sectors. Deciding what to include in your training program can be a [...]
