Making your purchasing decisions based on all three of the main considerations – price, availability, and user acceptance – will make your next product transition easier on everyone involved.Purchasing decisions can seem overwhelming. Not only are you trying to decide what to purchase and the price that you are willing to pay, there is the [...]
Practice time management – don’t just talk about it – in this 1-hour workshop at the 2015 ARCSI Convention.
Consequences are a standard part of a service agreement, so use them to their fullest advantage – as education and incentives for customer loyalty.Do you beat up your customers? My guess is that sometimes you do! Without meaning to of course. Have you ever had a customer bounce a check or lock you out [...]
Do these four things this month to make sure you are getting the biggest bang for your buck at the annual cleaning conventions and trade show. The idea of leaving your company for a week – even for business – can seem very intimidating, so over the next few months, we are going to share [...]
There’s only one “perfect” time to make a commitment to your business, and that’s NOW!As cleaning business owners, Derek Christian, Tom Stewart, Liz Trotter, and Joe Walsh have spent years worrying over filling their technicians’ schedules with clients so that they could grow as big as they dreamed. But as cleaning business consultants and [...]
Don’t believe it, but make sure your client thinks she’s right.Every time I hear this, I cringe because I know the conversation will turn into a discussion about how true the statement is rather than on what it means. Whether it’s true is NOT what’s important. It doesn’t mean that EVERY customer is right about [...]
Don’t crowdsource your business coach or consultant. Use these 10 research steps and questions to interview and hire the “right” one for you.Regardless of whether you are just starting your business or you’ve been in business awhile, there will undoubtedly come a time when you are just stuck! No matter what you do, it seems [...]
How to write a cleaning procedure and train new technicians – all in one!You’ve been cleaning by yourself and you think you have a pretty good procedure figured out. But now you have to get it down on paper and ready to pass on to your first employee. Where do you start? One of the [...]
Step 1 to get from working IN your business to working ON your business There’s a great book out there: The E-Myth Revisited: Why Most Businesses Don’t Work and What to Do About It written by Michael E. Gerber. In 2011, The Wall Street Journal named it the #1 Business Book of All Time. I [...]
Skip the leadership self-help routine and get personal, real-time help becoming a leader and training leaders for your company. The cleaning industry is no different than any other when it comes to the need for training and education. Some might even argue that more is needed because of the lack of understanding regarding the necessity. [...]
