Top 10 Cleaning Business Today stories of 2017

From Google Home to Hurricane Harvey, here are stories that impacted the cleaning industry in 2017. The future of the home services industry, part 1 How Google, Amazon, and others are battling it out to control our marketplace Read article The future of the home services industry, part 2 Amazon and Google are using very [...]

By |2017-12-29T21:07:34+00:00December 29th, 2017|Start Your Cleaning Business|

9 ways to gain the competitive edge

There are hundreds of ways to do better. Want better ROI? Want to improve your customer service? Here are nine we like.Tight economy! Reduced staff! Demanding customers! These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary engine today to retain [...]

By |2017-12-22T14:32:58+00:00December 22nd, 2017|Start Your Cleaning Business|

Case Study: Cluster Booking

Liz Trotter's one-on-one coaching session with Charmin and Mike Henderson explores how to handle clients and scheduling to minimize drive time.Cleaning Business Today's series of Case Studies continues with a discussion about how to most efficiently design your schedule. Drive time between jobs, or windshield time, can be a big expense. In the video below, Liz [...]

By |2017-12-09T16:53:45+00:00December 9th, 2017|Start Your Cleaning Business|

8 tips to help you negotiate better

Those who have a few tips in their back pocket when negotiating have a better chance to move the ball into their court.Everyone negotiates – sometime, somewhere, somehow. From telling the kids, “After you eat your dinner, then you can go play” to the highest business deal out there. Negotiation is real. And many times, done without knowing [...]

By |2017-11-27T21:31:14+00:00November 27th, 2017|Start Your Cleaning Business|

What to do when a client requests (or demands) contract changes

How should a commercial cleaning business owner handle a client who needs a change?We have all heard the saying “The customer is always right!” Generally speaking, that’s true. That doesn’t mean it won’t be frustrating. From time to time a client will request a change in their contract. Sometimes, that change is a good one [...]

By |2017-11-20T13:40:58+00:00November 20th, 2017|Start Your Cleaning Business|

Case Study: Increasing profitability per job

How to increase profits without getting bigger: Derek Christian coaches Mary Rundquist of Reliable Maids At the ISSA/INTERCLEAN trade show in Las Vegas this past September, business coaches Liz Trotter, Tom Stewart, and I sat down with cleaning business owners from all over the country for in-depth talks about problems they faced. These free one-on-one [...]

By |2017-11-07T19:05:07+00:00November 7th, 2017|Start Your Cleaning Business|

6 things not to say to a customer

Some words and phrases used today are just no longer appropriate—what to say instead.When marketing our services or working with a current client, there are some words and phrases used that are just no longer appropriate. What happens is they can cause a conversation to make a wrong turn, and that is something we want to avoid. "Fortunately, [...]

By |2017-11-06T14:25:00+00:00November 6th, 2017|Start Your Cleaning Business|

Tips for running an eco-friendly cleaning business

How you can stay profitable AND environmentally friendlyOver the last couple of decades things have changed quite a lot in respect to the environment. More people than ever are concerned about their consumption habits and how they might be negatively affecting the planet. This is evident in the rise of eco-friendly products, businesses and other [...]

By |2017-10-18T18:50:39+00:00October 18th, 2017|Start Your Cleaning Business|

How to close more quotes for your cleaning business

5 tips on getting more business from the customers you're already quotingOne of the more time consuming tasks for cleaning business owners is quoting on potential jobs. Often it feels like we spend more time quoting than actually doing the work. On top of that quoting is only the first step in nailing that new [...]

By |2017-09-18T13:46:48+00:00September 18th, 2017|Start Your Cleaning Business|

5 words that drive customers away

Nancy Friedman on killer words of customer serviceWe call them conversation diverters. Just as ALWAYS and NEVER are. Customer and friends doubt you with those words. Killer words help make your customers and your potential customers veer away from the real point of your conversation. So best we eliminate them from our routine and vocabulary. [...]

By |2017-08-28T15:07:09+00:00August 28th, 2017|Start Your Cleaning Business|
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