Articles by: Nancy Friedman
Nancy Friedman, customer service keynote speaker, is president of The Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. Nancy is a recent recipient of the Lifetime Achievement Hall of Fame Award – St. Louis Small Business Monthly. LinkedIn
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