How should a commercial cleaning business owner handle a client who needs a change? We have all heard the saying “The customer is always right!” Generally speaking, that’s true. That doesn’t mean it won’t be frustrating. From time to time a client will request a change in their contract. Sometimes, that change is a [...]
How to increase profits without getting bigger: Derek Christian coaches Mary Rundquist of Reliable Maids At the ISSA/INTERCLEAN trade show in Las Vegas this past September, business coaches Liz Trotter, Tom Stewart, and I sat down with cleaning business owners from all over the country for in-depth talks about problems they faced. These free [...]
Some words and phrases used today are just no longer appropriate—what to say instead. When marketing our services or working with a current client, you need to know what not to say. What happens is they can cause a conversation to make a wrong turn, and that is something we want to avoid. "Fortunately, [...]
How you can stay profitable AND environmentally friendly Over the last couple of decades things have changed quite a lot in respect to the environment. More people than ever are concerned about their consumption habits and how they might be negatively affecting the planet. This is evident in the rise of eco-friendly products, businesses [...]
5 tips on how to close on quotes that you normally wouldn't One of the more time consuming tasks for cleaning business owners is quoting on potential jobs. Often it feels like we spend more time quoting than actually doing the work. On top of that quoting is only the first step in nailing [...]
We call them conversation diverters. Just as ALWAYS and NEVER are. Customer and friends doubt you with those words. Killer words help make your customers and your potential customers veer away from the real point of your conversation. So best we eliminate them from our routine and vocabulary. It’s not easy to do. If [...]
Drop by the ARCSI lounge at the ISSA/INTERCLEAN show in Las Vegas to register.Convention Drawing On September 11-12 (Monday and Tuesday) at the ISSA/INTERCLEAN trade show in Las Vegas, the new ProVac FS6 with Power Nozzle will be on display in the ARCSI lounge. Make sure you drop an entry slip in the slotted box. [...]
Streamline your hiring processes and reduce your employee turnover rate. If one of your daily responsibilities is hiring new cleaners, you know how difficult it can be to identify which candidates will make the best long-term employees. With the employee turnover rate in the janitorial industry ranging anywhere from 75% to upwards of 375%, [...]
A proven system that ensures you make the best decision and get the most value in return for your investment What is the most important buying decision you'll ever make? An expensive piece of cleaning equipment? A new payroll system? Does something else come to mind? How about hiring employees? Well, no matter what [...]
We check out the "No Scratch Sponge with Wedge Edge" The Brillo website says that their new Estracell sponge reaches deeper, is no scratch, has a unique shape, and is more sanitary. In my latest CBT Product Review, I take a closer look and tell you the one little feature that our cleaners say [...]
