What is necessary in an effective training program and how do you implement? Most business owners are not born teachers! Developing a fool proof, systematic training program is necessary and an important process for growth. Training is the #1 benefit you can give employees and companies who fail to pay attention to this key [...]
Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.As we all know, happy, satisfied customers are the lifeblood of any business and create the path to growth and sustainability. Without a strong, positive reputation based on customer satisfaction and repeat business, [...]
Knowing your customer and checking your own work before they have to are the best strategies for keeping customers happy with your service.“Well, we didn’t hear anything from her, so she must be happy.” “We sent a customer satisfaction survey out to her, but she never responded, so I guess we’re doing okay.” “They’ll contact [...]
Adopting the “Fearless Business Growth” mentality means exploring all the options and risks for adding volume and profit to your existing core business. Industry and business experts have identified diversification as the number one (#1) way to grow your existing cleaning business. There is much value to be placed on that thinking in today’s marketplace. [...]
