Articles by:  Sharon Cowan

What is necessary in an effective training program and how do you implement? Most business owners are not born teachers!  Developing a fool proof, systematic training program is necessary and an important process for growth. Training is the #1 benefit […]

Start Your Cleaning Business

Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.As we all know, happy, satisfied customers are the lifeblood of any business and create the path to […]

Customer Retention | Customer Service

Knowing your customer and checking your own work before they have to are the best strategies for keeping customers happy with your service.“Well, we didn’t hear anything from her, so she must be happy.”  “We sent a customer satisfaction survey […]

Leadership | Operations | Sales and Marketing

Adopting the “Fearless Business Growth” mentality means exploring all the options and risks for adding volume and profit to your existing core business. Industry and business experts have identified diversification as the number one (#1) way to grow your existing […]

Leadership | Operations | Start Your Cleaning Business