About Sharon Cowan

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So far Sharon Cowan has created 5 blog entries.

“HOW TO” Train Employees to Succeed

What is necessary in an effective training program and how do you implement? Most business owners are not born teachers!  Developing a fool proof, systematic training program is necessary and an important process for growth. Training is the #1 benefit you can give employees and companies who fail to pay attention to this key element [...]

By |2017-03-06T18:45:39-05:00March 6th, 2017|Start Your Cleaning Business|

6 Tips for Calming Upset and Difficult Customers

Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.As we all know, happy, satisfied customers are the lifeblood of any business and create the path to growth and sustainability. Without a strong, positive reputation based on customer satisfaction and repeat business, [...]

By |2015-09-23T15:26:41-05:00September 23rd, 2015|Customer Service, Customer Service and Retention|

6 Tips for Calming Upset and Difficult Customers

Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.As we all know, happy, satisfied customers are the lifeblood of any business and create the path to growth and sustainability. Without a strong, positive reputation based on customer satisfaction and repeat business, [...]

By |2015-09-23T15:26:41-05:00September 23rd, 2015|Customer Service, Customer Service and Retention|

No News Is Not Necessarily Good News

Knowing your customer and checking your own work before they have to are the best strategies for keeping customers happy with your service.“Well, we didn’t hear anything from her, so she must be happy.”  “We sent a customer satisfaction survey out to her, but she never responded, so I guess we’re doing okay.” “They’ll contact [...]

By |2013-10-01T17:35:28-05:00October 1st, 2013|Leadership, Operations, Sales and Marketing|

Fearless Business Growth through Diversification and Expansion

Adopting the “Fearless Business Growth” mentality means exploring all the options and risks for adding volume and profit to your existing core business. Industry and business experts have identified diversification as the number one (#1) way to grow your existing cleaning business.  There is much value to be placed on that thinking in today’s marketplace. [...]

By |2013-08-30T13:03:16-05:00August 30th, 2013|Leadership, Operations, Start Your Cleaning Business|