Articles by: Sharon Cowan
Sharon L. Cowan CBSE is a speaker, author and industry expert with over 30 years in the business. She provides consulting and growth strategies to cleaning business owners globally. She is the former President of a regional commercial and residential cleaning company which she successfully sold in early 2000s. LinkedIn
“HOW TO” Training Employees to Succeed
What is necessary in an effective training program and how do you implement?
6 Tips for Calming Upset and Difficult Customers
Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.
No News Is Not Necessarily Good News
Knowing your customer and checking your own work before they have to are the best strategies for keeping customers happy with your service.
Fearless Business Growth through Diversification and Expansion
Adopting the “Fearless Business Growth” mentality means exploring all the options and risks for adding volume and profit to your existing core business.
