Hydrogen Peroxide + Vinegar = A Disinfecting Duo?

An old home remedy might be just the solution you're looking for. With growing awareness of the dangers of manufactured and even naturally-derived cleaning products growing among consumers, cleaning businesses have had to turn to “old home remedies” in an attempt to balance cleaning and disinfecting with the green and sustainable trends. Unfortunately, [...]

The “Almost Perfect” Vacuum: Top Recommended Vacuums for Residential Cleaning Services

Solve your vacuum conundrum with these guidelines about uprights, canisters, backpacks and handheld models, PLUS download the 2014 Report on Professional Vacuums for Residential Cleaning Services. How to Choose the “Almost Perfect” Vacuum In 13 years as a Proctor & Gamble cleaning products sales rep and director and another almost 7 years owning and [...]

The Intersection of Client and Technician: Annual Software & User Experience Survey

From new mobile options to the addition of sales and marketing functions, new scheduling and user experience solutions are on the rise. In the past 12 months, since our first field services and scheduling software comparison report, the #1 change in the competitive field is that most of the new options are being designed by [...]

By |2014-05-30T18:25:04-05:00May 30th, 2014|Downloads, Operations, Readers' Choice, Technology|

Backstabbers: The Risk of Training Your Competition

When a former employee steals your clients, even with a non-compete agreement it’s hard to prove they have broken the law. One of the biggest threats to any growing cleaning company is the skilled cleaning technicians and managers it creates through its training and employee development programs. In essence, every business owner takes the risk [...]

By |2013-10-01T17:45:07-05:00October 1st, 2013|Leadership, Operations, Readers' Choice, Staff Management|

Cleaners Corner: Microfiber Use and Care Best Practices

Keep your microfiber investment alive for up to five years by asking some key questions before you purchase and using an effective and consistent laundering rotation. With the use of microfiber increasing among cleaning businesses from residential to commercial to window cleaning, everyone wants to make sure they get the most out of their investment. [...]

By |2013-09-11T13:48:35-05:00September 11th, 2013|Cleaning Science, Cleaning Tips, Operations, Readers' Choice|

KPI: How Much of Your Cleaning Fee Ends Up in Your Techs' Paychecks?

KPI: Direct Labor as a Percent to SalesYour direct labor - the folks who are actually cleaning the houses and office for your business - is your largest single expense item...more than supplies, equipment, even vehicles if you have them for your staff. So knowing the ratio of direct labor to sales on a weekly [...]

By |2013-07-22T18:33:30-05:00July 22nd, 2013|Finance, Measuring Success / KPIs, Readers' Choice|

Right or Successful?

I recently had to step out of my management position, roll up my sleeves and handle an on-site cleaning job for a highly valued customer. The chair I was to clean was a small, old, black recliner located in the customer’s walk-out basement. My team had cleaned there earlier, so I asked the husband if we could move the chair outside where we wouldn’t have to drag dirty hoses through the house. He agreed. I then asked if I could hook up to their outdoor faucet. “Sure,” he said. I filled my bucket with water and began cleaning outside on a beautiful afternoon. The chair was looking good and I was enjoying myself.


By |2013-05-01T14:20:10-05:00May 1st, 2013|Leadership, Readers' Choice|

Deep Dive: Dealing with Theft

One of the first theft accusations that Maria Dorian, owner of Welcome Home Cleaning Services in Austin, Texas, dealt with was from a very well-known woman with an enormous house. The client was a local, celebrated political figure and had a live-in nanny and full-time gardeners. Her house was always open with multiple workers in it.

By |2018-08-12T12:49:09-05:00April 29th, 2013|Featured Posts, Operations, Readers' Choice, Staff Management|
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