FREE Webinar: Everything you always wanted to know about FoundationsYou have probably seen all of the buzz about Foundations Jump Start in Charleston from March 11 to March 18? Maybe you saw when Paul Fried of Maid in Hoboken said "What Tom, Derek and Liz provide to cleaning business owners is a ‘Harvard level’ of [...]
3-month minimum contract marks a radical departure from startup's previous policy.Handy, which was one of the innovators of the "on demand" cleaning service stopped taking one time cleaning appointments in 2016. Today we noticed an even bigger change, as of 1/11/2017 Handy requires that consumers agree to a minimum term of 3 months of cleaning [...]
A quick tool for measuring your company's strength and weaknesses In concept, running a cleaning company seems like it should be so simple. But as you grow you quickly discover this business is a lot more complex than it appears at first. A successful cleaning company needs to have a long list of services and processes. Just [...]
Watch out for this email scam that has you paying bogus contractors on the client's behalf There are several variations of the scam below going around, an example of which that was sent to my company is below. NEVER pay money to a third party on the behalf of a client. Sometimes they will pay [...]
The holidays are here, which means all kinds of challenges for a cleaning service owner. One that always seems to come up every year is holiday tips. It is important that you lay out a process now for how you are going to handle these tips. Otherwise it can end in hurt feelings, grudges, [...]
The big secret to eliminating no-shows to interviews Okay, so now we have a list of people who have passed the first line of screening, the online form. Now we want to get them to an interview. At this point we send them an email congratulating them on qualifying for an interview, and telling them [...]
Keep this stage of the recruiting process quick and easy for both the applicant and the employer.OK so you took my advice in the last two columns and you made it easy to apply, used all the strategies from the last two weeks, and now you are drowning in applicants, many that do not qualify. [...]
How to use leverage to quickly increase your income In October 2015 I signed an agreement to sell my largest residential cleaning company, My Maid Service Cincinnati, to Blue Skies Services. The number one question I have gotten since then is, “Why did you sell?” There are a few reasons. First, in 8 years [...]
Refocus your marketing efforts on employee recruiting and build your culture and employee retention programs.As I mentioned in my last column, the big topic at the ISSA/ARCSI Convention last month was employees: how to find them, how to train them, how to discipline them, and how to keep them for a long time. As a [...]
Employees: How to find them, screen them, hire them, train them, and keep them? The ISSA/INTERCLEAN® show just ended in Chicago last week and as always it was a week full of learning, new products, and networking. The biggest news of the convention was that, by a vote of 66-1, ARCSI members attending the annual [...]
