A dedicated sales force will attract more vendors and more members and will enable us to provide more training and education. - by Derek Christian For those who may not know me, I am a former member of the board of directors for ARCSI and was co-chair of a convention committee. In both instances I [...]
The lie detector test is just part of the process and a way to remove the cloud of doubt that always follows a theft complaint. This was originally planned as a 3 part series, but in the first part I mentioned in passing that we use lie detector tests in my business. I got a [...]
From the day they are hired, we warn our employees that eventually they will probably be accused of taking something.This is the last part of my three part series on dealing with employee theft claims. Our approach works very well because we let the employees know up front what our procedure is and why. From [...]
Preparing your employees for police involvement and a polygraphThis is the last part of my three part series on dealing with employee theft claims. Our approach works very well because we let the employees know up front what our procedure is and why. From the day they are hired, we warn them that eventually they [...]
3 compelling reasons why you should get the police involvedLast week we outlined our theft procedure. One thing that often surprises people, both clients and other cleaning business owners, is that we ask to get the police involved. There are three reasons we do this. The police are pros First, the police are trained investigators. [...]
When dealing with the client, your employees, and the police, it's important to have a process ready. This is especially so for accusations of theft. If you are in this business long enough, eventually you will get a call from a client who says that something is missing from their home after you or [...]
Raising prices can seem like it will cost you clients, but it can be the secret to growing your business. Last week I wrote about why you need to raise your prices due to the shortage of labor. This generated more interest and comments than most of our previous articles, so it seems like [...]
It goes back to a fundamental rule of economics, the law of supply and demand. As we move into the busy fall season here, we are having to book clients two and three weeks out. Part of this is due to the difficulty of finding quality employees in a rebounding market. That same rebounding [...]
Serving these consumers is a big opportunity, but requires you to think through their needs & your business model. Last week I did a Hot Topic Tuesday call for ARCSI on the topic of the new consumer. There are some new nationwide trends right now towards a more urban consumer who lives in the [...]
Give your staff a sandbox they can play in. Congratulations, you’re no longer in the field. You have managed to hire and train enough cleaners so you are no longer cleaning anymore. But now you find yourself trapped again, this time in the office. In fact, you would probably rather be working in the [...]
