One CBO’s lesson on how NOT to handle bad online reviews.
Steve Yun, owner of two online referral services, West Coast Maids and California Maids, has been charged with seven counts of identity theft after he double charged customers who left negative online reviews. In the overcharging, he illegally obtained personal information on four of the seven victims. 

According to reports, Yun first attempted to offer refunds to dissatisfied customers in return for removing the reviews. He then double-billed those who refused to remove the bad review. Yun could face up to seven years in jail if convicted.