Cleaning business education events are great, but only if you actually do something with what you’ve learned. It was a unique experience – so different than any other educational event I’ve ever participated in – much less hosted! That’s really saying something because I have been to some excellent events! I’m remembering many of the [...]
Creating a company of value will depend on your ability and willingness to take your training programs to the next level.It is universally accepted that an excellent training program is a key part of creating an environment of success, especially in the service sectors. Deciding what to include in your training program can be a [...]
It’s not too late to get your clients and your staff settled into a holiday schedule.The holidays are definitely an exciting and fun time, especially with all the extra gifts, treats and gratuities! But they can be a big, hairy ball of chaos too if you don’t have a few decisions nailed down tight and [...]
Not only can No-Gossip Policies increase drama among employees, they just might be illegal. Dealing with gossip in the work place can be very frustrating, not just for business owners, but for everyone involved. Drops in morale and ever-rising employee turnover can make us believe that the only good solution is creating a no-gossip policy. [...]
Use these best practices to implement your first price adjustment or across-the-board price increase. Everything’s been going along just fine, but maybe there are a few things nibbling at your subconscious. Is your net profit from each job shrinking somehow? Have you heard that “the other company in town charges $XX per hour” – more [...]
The person keeping you in the field might be you. Use this 6-step process to turn the cleaning over to your technicians. Good for you, you’re ready to get out of the field and turn the cleaning over to your technicians! But what about your clients? They only want you. Nobody cleans as well as [...]
Maximizing your convention experience and expense is simple if you follow this 3-step process.You’ve made the decision to go to the annual cleaning convention this year. It’s a big decision. Not only will you be away from your business for as much as a week, there are a lot of expenses and personal considerations too. [...]
With so many options in eMarketing, it’s hard to know where to start. Check out these great tips for gearing up.What is it? Internet marketing geared toward attracting new business, retaining current business and developing brand identity. Any message that you’re trying to get out about your company by way of the internet is eMarketing. [...]
Client feedback is essential – required even – for a company committed to delivering excellent service, so fire the ones who won’t help you do that for them.Residential house cleaning is a service business. As such, the price for buy-in is good service, preferably excellent service. With good service being a subjective term, the price [...]
Benchmark when you’re likely to need to upgrade your job scheduling process and system. Scheduling is one of those tasks that is very easy when we start our companies. It doesn’t seem as though it will ever really be much of a problem. This is at least partially because there are so many options for [...]
