Give your staff a sandbox they can play in.
Congratulations, you’re no longer in the field. You have managed to hire and train enough cleaners so you are no longer cleaning anymore. But now you find yourself trapped again, this time in the office. In fact, you would probably rather be working in the field than dealing with client complaints and cleaner drama. Now you come in before the cleaners and you stay long after the leave. You worked so hard to get out of the field, but now you need to get out of the office. (article continued below offer)
LIMITED TIME OFFER!
Put your cleaning business on the fast track with our new Foundations of Success Fast Track series. Each class is only $149, but if you buy RESPONSIBILITY & DELEGATION before Aug. 24, 2016, you get 25% OFF. Just enter the code OFFICE in the DISCOUNT BOX at checkout. For a FREE preview of this class, click the play button on the video below.
Are You Trapped in the Office?
One of the key steps to not getting trapped in the office is setting up a formal delegation of authority. You need to empower your cleaners and eventually your office staff, but you need to give them boundaries. I call it giving them a sandbox they can play in.
We tend to think in terms of all or nothing. We often want to hand off an entire process. But we can break it into smaller, more manageable pieces. Let’s use the example of a client with a damage complaint. I can set a delegation rule that says if the damage is less than $25, the cleaner has the authority to tell the client on the spot that we will fix it. If the damaged item’s value is $25-$100, then my customer service person in the office can approve it without asking permission. If the repair or replacement cost is $100-$250, the customer service person needs to get my advice, but it is their decision. Above $250, it needs to come to me. This way everyone knows exactly how big their sandbox is.
You can also adjust their boundaries with time. At first, that customer service person might have the authority to make decisions up to $50. If I agree with the decisions she has been making and if she is taking the coaching I have given her, I can expand it to $75 at our next meeting, and so on. I can make her sand box a little bigger each time as she learns. Following this process is how you can methodically work your way out of the office.
Responsibility & Delegation
$ 149.00 List Price
LIMITED TIME DISCOUNT
Now through 7/20/16, you can get a 25% DISCOUNT on this class. Just enter the promo code HEAT in the Discount Box at checkout. To buy now CLICK HERE.
This class, delivered by Castle Keepers owner/CEO Tom Stewart, is the starting place for any business owner who’s been running the office alone and is desperate to hire that first office staff member to continue growing. But be warned: it all starts with you detailing what you do every minute of the day, no matter how small. Otherwise, you can’t assign that task to an category or delegate it to an office staff member.
· Basic Office Activities
· Building a Support Team
· Responsibility Grid
· Swimlane Process Flow Chart
· Work Instructions
1. Class Video (duration 58:44)
2. Class PPT Slides
3. Responsibility and Delegation Workbook
4. Responsibility Chart Instructions
5. Examples: Company Accounts and Passwords (template)
6. Examples: Estimate Follow-up Call Flow
7. Examples: Work Instruction for Daily Bank Deposit
This class (or business topic) was originally presented live as one piece of the comprehensive Foundations of Success program. Business coaches/consultants Derek Christian, Tom Stewart and Liz Trotter are now making all 22 classes of the program available through Foundations Fast Track. purchase the full program (all 22 classes at once) for only $2549!
Derek Christian has been involved in the cleaning industry for more than 20 years and is an owner or investor in several cleaning companies including My Maid Service Dayton and Real World Services Columbus, and now he works as a sales and marketing consultant for Castle Keepers.
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