In an unprecedented move, Porch announced yesterday that it now guarantees the work of its verified professional contractors up to $1000.
While Porch has not disclosed the exact procedure for certifying professionals as "verified," CEO Matt Ehrlichman identified the following information as part of the certification process:
- business and regulator licensure
- service reviews on other sites
- Better Business Bureau ratings
- Porch-performed background checks
- Personal interview with each professional
In addition, Porch assists in mediating service complaints, though Ehrlichman does not say if there are penalties or loss of verification when the original contractor cannot complete service as promised.