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KPI: Customer Retention

KPI: Customer Retention

In this KPI (key performance indicators) video, we walk through an Excel spreadsheet to illustrate how to measure Customer Retention.

Measuring Clean Key to Improving Methods and Public Health

Measuring Clean Key to Improving Methods and Public Health

ICM is empowering to housekeeping and environmental services departments because it highlights their importance in maintaining public health.

KPI: How Much of Your Cleaning Fee Ends Up in Your Techs' Paychecks?

KPI: Direct Labor as a Percent to Sales

KPI: How to Measure the Value of a Recurring Cleaning Customer

KPI: How to Measure the Value of a Recurring Cleaning Customer

Two new customers a week could equal half a million dollars at the end of the year!

KPI: Measure Your Weekly Revenue Gained to Know How Your Cleaning Business is Growing

KPI: Measure Your Weekly Revenue Gained to Know How Your Cleaning Business is Growing

A positive Weekly Reoccurring Revenue is proof your business is growing!

KPI: Measuring Your Employee Turnover

KPI: Measuring Your Employee Turnover

Knowing your turnover can help you make smarter decisions about recruiting, hiring and training

KPI: The Cost of Employee Turnover

KPI: The Cost of Employee Turnover

KPI: How Do You Calculate Your Average Revenue per Job?

KPI: How Do You Calculate Your Average Revenue per Job?

The average revenue per cleaning job is an important KPI for any cleaning business.

KPI: Average Lifetime Value of a Client

KPI: Average Lifetime Value of a Client

The average lifetime value is an important KPI for any residential cleaning business.

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