Use this quick and easy pulse check to keep all of your employees on track toward your growth goals.
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Calculating the cost of gaining a reoccurring customer
When it comes to Google AdWords, work smarter, not harder.
Scheduling your social media checks and posts around high activity points can improve your lead generation rates.
Most customers aren't going to tell you when they aren't happy with your service.
This report from Customer Management IQ helps companies define, design, deliver and calibrate their customer service and experience.
It’s becoming very clear that any customer has an impactful voice they can raise at any time. Delivering bad customer service seems to become less and less of an option.
Client feedback is essential – required even – for a company committed to delivering excellent service, so fire the ones who won’t help you do that for them.
Are you keeping track of what works and what doesn't in recruiting new employees? This video shows you how.