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Measuring the Pulse of My Business

Use this quick and easy pulse check to keep all of your employees on track toward your growth goals.

Cleaning Conventions Anchored by 700-Vendor Trade Show

Cleaning Conventions Anchored by 700-Vendor Trade Show

Join more than 16,000 cleaning industry professionals, all determined to improve the industry as well as their individual businesses.

KPI: Cost Per New Client

Calculating the cost of gaining a reoccurring customer

AdWords Then and Now: The Five-Year Inflation of Cost-per-Click

When it comes to Google AdWords, work smarter, not harder.

Post, Share, and Comment at the Right Time Each Day

Scheduling your social media checks and posts around high activity points can improve your lead generation rates.

Measuring Customer Satisfaction

Measuring Customer Satisfaction

Most customers aren't going to tell you when they aren't happy with your service.

2013 Executive Report on Customer Experience

2013 Executive Report on Customer Experience

This report from Customer Management IQ helps companies define, design, deliver and calibrate their customer service and experience.

Only 4% of Dissatisfied Customers Will Tell You They're Not Happy

Only 4% of Dissatisfied Customers Will Tell You They're Not Happy

It’s becoming very clear that any customer has an impactful voice they can raise at any time. Delivering bad customer service seems to become less and less of an option.

If They Won’t Let You Be the Best, FIRE Them!

Client feedback is essential – required even – for a company committed to delivering excellent service, so fire the ones who won’t help you do that for them.

KPI: Recruit Generation Performance Tracker

KPI: Recruit Generation Performance Tracker

Are you keeping track of what works and what doesn't in recruiting new employees? This video shows you how.

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