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 LATEST ARTICLES


Case Study: Cluster Booking

Case Study: Cluster Booking

Liz Trotter's one-on-one coaching session with Charmin and Mike Henderson explores how to handle clients and scheduling to minimize drive time.

Easterseals' gala honors Kaivac as outstanding community partner

Easterseals' Outstanding Community Partner Award is presented to a person or a company that has taken steps to remove barriers and provide opportunities for people with disabilities, facing disadvantages, and veterans.

Update on tax reform: contact your Senators today!

S-Corporations and LLCs would be subject to a significantly higher effective tax rate than C-Corporations, placing them at a substantial competitive disadvantage.

8 tips to help you negotiate better

Those who have a few tips in their back pocket when negotiating have a better chance to move the ball into their court.

Potential robotic vacuum cleaner spy

Vulnerability in LG SmartThinQ app leaves homes and offices open to hackers.

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 SPONSORED ARTICLES


Employee Life Cycle part 1: Recruiting

Refocus your marketing efforts on employee recruiting and build your culture and employee retention programs.

4 factors squeezing the employment marketplace

Employees: How to find them, screen them, hire them, train them, and keep them?

Case Study: 3 Broads and a Broom

Award-Winning Cleaning Service Trusts ProTeam Backpack Vacuums

How to deal with accusations of theft, part 4

The lie detector test is just part of the process and a way to remove the cloud of doubt that always follows a theft complaint.

How to deal with accusations of theft, part 3

From the day they are hired, we warn our employees that eventually they will probably be accused of taking something.

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 READERS' CHOICE


Can you make a million bucks in the house cleaning business?

Can you make a million bucks in the house cleaning business?

7 steps to control costs which affect your gross income potential

Top 15 Stories of CBT’s Third Year

Even as we’re planning articles more than halfway through our fourth year, we reflect on the new shape of the cleaning industry in the past year.

12 Cleaning Upsells for 12 Months

Upselling to your current customers is easier, less expensive and more profitable than relying only on new customers to raise your revenue. Part 1 of 2.

9 Questions with a Cleaning Business Insurance Expert

What you don't know about business insurance for the cleaning industry could save you a lot of time and money.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

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 START YOUR CLEANING BUSINESS


Case Study: Increasing profitability per job

Case Study: Increasing profitability per job

How to increase profits without getting bigger: Derek Christian coaches Mary Rundquist of Reliable Maids

6 things not to say to a customer

Some words and phrases used today are just no longer appropriate—what to say instead.

Tips for running an eco-friendly cleaning business

How you can stay profitable AND environmentally friendly

How to close more quotes for your cleaning business

5 tips on getting more business from the customers you're already quoting

5 words that drive customers away

Nancy Friedman on killer words of customer service

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  TECHNOLOGY


The future of the home services industry, part 3

The future of the home services industry, part 3

Ahead: a massive change in how services will be delivered to consumers

The future of the home services industry, part 2

Amazon and Google are using very different approaches as they battle to dominate the home services market

The future of the home services industry, part 1

How Google, Amazon, and others are battling it out to control our marketplace

Trophies presented at the 2017 ISSA Innovation Awards

The program features new products and services from top manufacturers and suppliers throughout the cleaning industry.

NLRB charges Handy with misclassification of workers

Workers allege Handy violated wage and hour laws

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 LEADERSHIP


ACI Convention charity events to benefit “Clean the World”

ACI Convention charity events to benefit “Clean the World”

2018 ACI Convention to feature charity duck race, golf tourney, hygiene kit

Permission to Screw Up - by Kristen Hadeed

Founder and CEO of Student Maid releases ground-breaking book; read an excerpt here on CBT.

ISSA and WBA join hands to serve facility service professionals better

"Merger will...help to improve skills in the profession as a whole."

Residential cleaning companies recognize 2017 award winners at ISSA/INTERCLEAN®

ARCSI presents its Professional Image Awards recognizing excellence in the residential cleaning industry.

ISSA elects new 2018 board members

ISSA members are invited to personally greet the board at the ISSA general meeting

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ARCSI Skyscraper May 2017

 



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  MEASURING SUCCESS-KPIs


3 Tips about retirement

3 Tips about retirement

Insights on how to prepare for retirement especially for business owners

ISSA launches DEAL

ISSA launches DEAL

Program helps businesses reduce costs and be environmentally responsible

Who and what should dictate cleaning product pricing?

How to avoid a never-ending price war with your competitors

Licensure and government grades to enhance maid agency regulation

Singapore maid agencies must meet new quality measures from consumers and the government to renew licenses.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

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 CLEANING


ServiceMonster announces partnership with SoftWash Systems

ServiceMonster announces partnership with SoftWash Systems

The integration extends ServiceMonster’s CRM and marketing automation capabilities to SoftWash Systems users.

Avmor expanding south of the border

Avmor expanding south of the border

Canada's largest cleaning products manufacturer enters US market

Managing the risks of the Hurricane Harvey clean-up

Managing the risks of the Hurricane Harvey clean-up

IICRC Master Technician Bruce Vance with useful tips for cleaning business owners in the aftermath of Harvey's destruction

Advice for cleaning businesses going through Hurricane Harvey

Advice for cleaning businesses going through Hurricane Harvey

An interview with Ellen Folks of Guarantee Girls

Disinfectants – Are we doing more harm than good?

Disinfectants – Are we doing more harm than good?

In most residential cleaning scenarios there are less toxic and problematic ways to achieve a sanitary home.

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