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So far CBT Editorial Staff has created 586 blog entries.

Can Small and Large Service Businesses Provide an On-demand "Feel" with Employees?

Explore this challenge and more at the ARCSI Workforce Innovation Summit and ISSA Trade Show.In the services industry at large – cleaning is just one type of service – every business owner is simultaneously managing two significant “inputs”: clients and technicians. And based on the association discussions and various mastermind groups, service-based small businesses are [...]

NY Cleaners Unionize and Get Fired

150 subcontracting office cleaners lost their contract after starting to organize with a workers union.After nearly 150 contract office cleaners with Commercial Business Maintenance applied for membership with the Service Employees International Union, CBM terminated its contracts for the cleaners. The cleaners applied for union membership to secure a living wage; they had been making [...]

By |2015-08-26T22:37:14-05:00August 26th, 2015|News, Staff Management|

Google, Amazon, Homejoy and Customer Service in the Dog Days of Summer

The start of the school year, the demise of Homejoy and the entrance of Amazon and Google into on-demand home services make Autumn 2015 the perfect time to focus on customer service.  The reason we focus on Customer Service in August, specifically, is because it’s the beginning of the classic seasonal turn for major facets [...]

By |2015-08-21T13:21:53-05:00August 21st, 2015|Technology|

Sotheby's Cleaning Contractors Suspended after Protesting for Sick Pay

London cleaners banned from working after participating in demonstrationFour Sotheby's cleaning contractors were suspended, though not fired, after participating in a lawful demonstration at the auction house. The demonstration was intended to raise awareness for contractual sick-pay terms. Read more.

By |2015-08-12T16:57:16-05:00August 12th, 2015|CBOs in the News, News, Staff Management|

Fired Maid to Write Tell-All Book About Royal Family

Employee sues for wrongful termination and threatens to reveal dirty laundry.The Grand Duchess of Luxembourg could soon have one of her former household maids airing the family's dirty laundry rather than washing it. The employee, having been fired for alleged "insubordination, mobbing and abusive behavior" toward co-workers, is seeking 350,000 euros and has threatened to [...]

By |2015-08-12T15:31:33-05:00August 12th, 2015|On Deck|
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