What results did these major investments have? The fleet serves as a major marketing tool for Signature Cleaning Services. The wrapped vehicles helped the brand value soar! The health and dental plan became a recruiting and retention tool which resulted in better quality applicants and increased loyalty within the existing employee group. The return on investment was remarkable. It sent employees a message. That message was – you are Professionals. Signature Cleaning Services appreciates you. The management team appreciates you. Employees talk about Signature Cleaning Services as a winning team they are proud to be part of. Signature Cleaning Services is an industry employer of choice in Winnipeg attracting over 250 qualified applicants per month!
Signature Cleaning Services has a great reputation of giving back also. They are part of Cleaning For A Reason (C4R), the International Foundation providing free housecleaning for woman who are being treated with cancer. Check the newscast out at this link: www.youtube.com/watch?v=Y_61rYFsOgU. Joanna’s association with C4R allowed her the opportunity to spend some time with the sales legend Zig Ziglar.
Joanna and Zig Ziglar
Growth and success presented challenges. Joanna knew she needed Leadership help to take the business to the next level and surpass the million-dollar revenue mark. In 2015 Joanna’s sister, Rachelle Fedora came on board. With her strong leadership skills, the two got to work improving the Employee Leadership Model and this proved highly successful. Now, Rachelle is a Partner. I heard Dynamic Duo and something about pink capes! Watch out Winnipeg! These two are unstoppable sisters in grime!
What does a well-designed organization, with good processes, strong culture and giving back do for a cleaning service? On the evening of October 18, 2018, the Women’s Business Owners of Manitoba held a special Gala Event at The Metropolitan Entertainment Centre honoring Women Entrepreneurs in Manitoba. That evening Joanna Saucier (Palumbo) was recognized as The Manitoba Woman Entrepreneur of the Year! With over 200 nominees paired down to 24 finalists, Joanna won the Overall Woman Entrepreneur of the Year Award. She was shocked and honored to win and said that she could have never accomplished this without her amazing team!
Joanna Saucier wins Manitoba Woman Entrepreneur of the Year
I sensed, before she told me about her shock, Joanna’s award was something she shares with everyone in her company. And then she shared this…
I asked her to finish the sentence – I enjoy the housecleaning industry because…? Her reply – “I love making a difference in the lives of employees and the clients they serve, and I have made many great friends who are cleaning business owners like myself, and we share stories, listen to each other, encourage each other and brainstorm together. AND I love the challenge of building something better and better everyday!”
There is much more to Joanna Saucier. She travels. She cooks and enjoys nutritious food. She visits other cleaning businesses. Joanna has had struggles too. She overcame them and stood strong. She lives by a strong set of values.
As a Founding Member of ARCSI I want you, the reader, to know it was the story of Joanna Saucier, not yet realized, that all of us envisioned. She is a role model for the Residential Cleaning Industry, and I am honored she calls me her friend.
Joanna and some other C4R gals having a little fun with pink eyelashes!
* I would like to thank Joanna Saucier for sharing with us two books she is reading right now.
- They Ask, You Answer by Marcus Sheridan
- Culture Works: How to Create Happiness in the Workplace by Kris Boesch
David Kiser is a Founding Member of ARCSI and served as the first President. David and his wife Carrie sold their business called Champagne Services in 2015 after 34 years. David spearheaded the IICRC HCT Program and is a co-author of The Professional House Cleaning Technician’s Manual.
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