Refocus your marketing efforts on employee recruiting and build your culture and employee retention programs.As I mentioned in my last column, the big topic at the ISSA/ARCSI Convention last month was employees: how to find them, how to train them, how to discipline them, and how to keep them for a long time. As a [...]
Employees: How to find them, screen them, hire them, train them, and keep them? The ISSA/INTERCLEAN® show just ended in Chicago last week and as always it was a week full of learning, new products, and networking. The biggest news of the convention was that, by a vote of 66-1, ARCSI members attending the annual [...]
Award-Winning Cleaning Service Trusts ProTeam Backpack VacuumsJennifer Myers founded 3 Broads & a Broom cleaning service four years ago. At first, she and her two partners ran the business out of her home. Within six months, they outgrew a home operation and moved into a 1,000-square-foot facility. Today, 3 Broads & a Broom cleans about [...]
The lie detector test is just part of the process and a way to remove the cloud of doubt that always follows a theft complaint. This was originally planned as a 3 part series, but in the first part I mentioned in passing that we use lie detector tests in my business. I got a [...]
From the day they are hired, we warn our employees that eventually they will probably be accused of taking something.This is the last part of my three part series on dealing with employee theft claims. Our approach works very well because we let the employees know up front what our procedure is and why. From [...]
3 compelling reasons why you should get the police involvedLast week we outlined our theft procedure. One thing that often surprises people, both clients and other cleaning business owners, is that we ask to get the police involved. There are three reasons we do this. The police are pros First, the police are trained investigators. [...]
When dealing with the client, your employees, and the police, it's important to have a process ready. This is especially so for accusations of theft. If you are in this business long enough, eventually you will get a call from a client who says that something is missing from their home after you or [...]
Raising prices can seem like it will cost you clients, but it can be the secret to growing your business. Last week I wrote about why you need to raise your prices due to the shortage of labor. This generated more interest and comments than most of our previous articles, so it seems like [...]
It goes back to a fundamental rule of economics, the law of supply and demand. As we move into the busy fall season here, we are having to book clients two and three weeks out. Part of this is due to the difficulty of finding quality employees in a rebounding market. That same rebounding [...]
Check out how we turned this very upset client into a referral machine. WHAT!?! Your Clients aren’t thrilled with the cleaning they receive 100% of the time? Well join the club! Unfortunately it’s part of doing business, and for many of us it’s one of the worst parts. But it doesn’t have to be. [...]
