Making time for thorough training and continuous training is not the waste of money it may feel like. In the service industry today, no subject receives more discussion and fewer results than does training. Nearly every proposal I have seen in the contract cleaning industry has a section on how they employ trained personnel—POORLY TRAINED [...]
With technology, networking and business education, it's a week that could truly change how you view your business.Every day now I am seeing more and more material on social media and in the mail promoting and talking about the upcoming ISSA and BSCAI conventions in Orlando, FL. In case you missed it (which would be [...]
You can’t grow a business on shoe box accounting.If you are like me, you probably started out in your business doing “shoe box” accounting. Some of you may still be doing it. That is where you put all your receipts, invoices and checks into a “shoe box” and take it to someone to “straighten it [...]
Beyond providing one-stop shopping for your cleaning products and supplies, distributors just may be the best way to tap into collections of technical and product training for your technicians. Recently I had the privilege of spending some quality time with a distributor who showed me how he was providing added value to his customers, especially [...]
One of the most successful management hiring practices is the use of assessments to match candidates to the job. I want to talk a bit about the importance of profiling management and sales people in our industry. I am not talking about profiling cultures or nationalities, but rather the importance of having prospective new staff [...]
