About Derek Christian

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So far Derek Christian has created 152 blog entries.

Why I support the ISSA/ARCSI merger

A dedicated sales force will attract more vendors and more members and will enable us to provide more training and education. - by Derek Christian For those who may not know me, I am a former member of the board of directors for ARCSI and was co-chair of a convention committee. In both instances I [...]

How to deal with accusations of theft, part 4

The lie detector test is just part of the process and a way to remove the cloud of doubt that always follows a theft complaint. This was originally planned as a 3 part series, but in the first part I mentioned in passing that we use lie detector tests in my business. I got a [...]

By |2016-10-10T16:27:33-05:00October 10th, 2016|Sponsored Articles|

How to deal with accusations of theft, part 3

From the day they are hired, we warn our employees that eventually they will probably be accused of taking something.This is the last part of my three part series on dealing with employee theft claims. Our approach works very well because we let the employees know up front what our procedure is and why. From [...]

By |2016-10-05T16:33:40-05:00October 5th, 2016|Sponsored Articles|

How to deal with accusations of theft, part 2

3 compelling reasons why you should get the police involvedLast week we outlined our theft procedure. One thing that often surprises people, both clients and other cleaning business owners, is that we ask to get the police involved. There are three reasons we do this. The police are pros First, the police are trained investigators. [...]

By |2016-09-28T19:08:29-05:00September 28th, 2016|Sponsored Articles|

How to deal with accusations of theft, part 1

When dealing with the client, your employees, and the police, it's important to have a process ready. This is especially so for accusations of theft. If you are in this business long enough, eventually you will get a call from a client who says that something is missing from their home after you or [...]

By |2020-09-15T14:46:17-05:00September 21st, 2016|Sponsored Articles|

How to sell services to the new urban consumer

Serving these consumers is a big opportunity, but requires you to think through their needs & your business model. Last week I did a Hot Topic Tuesday call for ARCSI on the topic of the new consumer. There are some new nationwide trends right now towards a more urban consumer who lives in the [...]

By |2020-09-21T10:55:54-05:00August 23rd, 2016|Sponsored Articles|
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