Beat the heat with this “summer heat employee manual”
We are having another record breaking summer for temperatures. As a good employer, you need to think about what this means for your employees.
1. Air Conditioning
Many of our clients have programmable thermostats that turn up the temperature during the day when they are not home. This is very wise of them, but it can create a real problem for our employees. If you send reminder messages to your clients, remind them to keep the AC turned on when your cleaning crews are at their home. Also, if you allow your teams to change the temperature, create a system and train your teams to turn the thermostat back to how they found it before they leave. One handy tip is to give the team Post-it® notes. If they adjust the temperature of the house, they put a Post-it® on the door where they will be exiting. As they leave, the note will remind them to change the temperature back.
2. Hydration, Hydration, Hydration
Keeping your employees hydrated is key to keeping them happy and healthy. It is easy for them to forget. Provide bottled water or buy an inexpensive filtration unit and refillable bottles from the Dollar Store, then customize them for your cleaners. Send them out the door every day with plenty of water to drink.
Consider adjustments to your uniform policy. Here at My Maid Service, we allow our cleaners to wear shorts during the summer months. We also switch from collared shirts to t-shirts. The cleaners find them far more comfortable when the weather is hot. While I love the look of our collared shirts, the happiness and long term retention of our employees is worth far more than a fancy looking uniform shirt. This decision has paid dividends many times over.
These may seem like little things, but they show your employees that you care. Having the proper policies and procedures in place ensures that summer operations run as smoothly as possible for everyone.
To be a leader in your company, you also have to assign responsibility and delegate tasks to your team. For a FREE VIDEO PREVIEW of the class “Leadership: Responsibility & Delegation” click the play button on the image below.
Derek Christian is founder and owner of My Maid Service, Cincinnati’s largest, independent professional cleaning company. Prior to that, he spent twelve years at P&G working on household cleaning products. Derek is Co-publisher and Director of Business Development & Sales for Cleaning Business Today, and a partner in Cleaning Business Builders.
Responsibility & Delegation
$149.00 List Price
LIMITED TIME OFFER
Now through 7/20/16, you can get a 25% DISCOUNT on this class. Just enter the promo code HEAT in the DISCOUNT BOX at checkout. To buy now, click here.
This class, delivered by Castle Keepers owner/CEO Tom Stewart, is the starting place for any business owner who’s been running the office alone and is desperate to hire that first office staff member to continue growing. But be warned: it all starts with you detailing what you do every minute of the day, no matter how small. Otherwise, you can’t assign that task to an category or delegate it to an office staff member.
- Basic Office Activities
- Building a Support Team
- Responsibility Grid
- Swimlane Process Flow Chart
- Work Instructions
- Class Video (duration 58:44)
- Class PPT Slides
- Responsibility and Delegation Workbook
- Responsibility Chart Instructions
- Examples: Company Accounts and Passwords (template)
- Examples: Estimate Follow-up Call Flow
- Examples: Work Instruction for Daily Bank Deposit
This class (or business topic) was originally presented live as one piece of the comprehensive Foundations of Success program. Business coaches/consultants Derek Christian, Tom Stewart and Liz Trotter are now making all 22 classes of the program available through Foundations Fast Track. purchase the full program (all 22 classes at once) for only $2549!
Derek Christian has been involved in the cleaning industry for more than 20 years and is an owner or investor in several cleaning companies including My Maid Service Dayton and Real World Services Columbus, and now he works as a sales and marketing consultant for Castle Keepers.