Staff Management
In HR, you’ll information and resources that will help you make sound decisions about managing your staff.
Your Voice Needed to Restore Work Opportunity Tax Credit
ISSA needs your help to re-instate the Work Opportunity Tax Credit (WOTC) for cleaning businesses.
ISSA Expands Workforce Development with Registered Cleaning Technician Apprenticeship Program
ISSA expands its Registered Apprenticeship Program to address labor shortages, improve training, and build a stronger workforce in the cleaning industry.
How to Reduce Technician Turnover
Technician turnover quietly drains cleaning-company profit. Learn how to calculate it, what a healthy rate looks like, and proven ways to reduce technician turnover.
Absentee Rate: The Core KPI That’s Quietly Eating Your Cleaning Margins
Your cleaning company’s absentee rate quietly drains revenue and morale. Learn how to calculate it, the under-7% goal, and proven ways to bring it down.
Close Rate Per Week: The Core KPI That Turns Quotes Into Predictable Revenue
Your cleaning company’s close rate decides how much revenue is actually predictable. Learn how to calculate it, the ~30% top-quartile target, and how to raise it.
Overtime Rule Reversal: What It Means for Residential Cleaning Businesses
In a recent legal shake-up, a federal judge in Texas has vacated the U.S. Department of Labor's (DOL) updated overtime rule for 2024, restoring the salary threshold for overtime eligibility to $35,568. This decision has direct implications for residential cleaning […]
FTC Announces Rule Aimed At Banning Non-compete Agreements
Non-compete agreements have long been a staple in the cleaning industry. Preventing employees from exiting to establish competing businesses or to join rival companies helps to secure both clientele and trade secrets. On Tuesday, April 23rd 2024, the Federal Trade […]
New Rule for Independent Contractors to Start Next Week
The new independent contractor rule means it’s time for a thorough evaluation of your current contractors to ensure compliance with the upcoming changes.
The Art of Retaining Home Cleaning Talent
In the heart of the cleaning industry, there’s a familiar narrative: a company's ongoing struggle to recruit and retain the best talent for the long haul. Everyone in the home services industry can relate to how hard it is to […]
The 5 Pillars of Culture
Creating a thriving and cohesive work culture is essential for any organization’s success. An effective work culture fosters employee engagement, satisfaction, and productivity while promoting teamwork and innovation.
