Staff Management
In HR, you’ll information and resources that will help you make sound decisions about managing your staff.
The Management Skills That Actually Matter in a Cleaning Company
The transition from cleaner to manager is harder than anyone admits. Learn the specific skills that build real accountability and authority on a cleaning team.
Thank Your Cleaner Day Is October 14 — How to Use It
Thank Your Cleaner Day is October 14, 2026. Here’s what cleaning business owners need to know — and how to turn a global recognition day into a real moment for your team and clients.
How to Scale a Cleaning Business: Paul Auguste at ISSA 2026
Paul Auguste built a millionaire cleaning business by ditching complexity and building systems that run without him. Here’s what he’s bringing to ISSA Residential in Las Vegas.
ISSA and Tork Launch New Bilingual Training to Elevate Frontline Cleaning Workforce
New online course debuts during Hispanic Heritage Month, equipping cleaning professionals with practical skills to create cleaner, safer, and more welcoming spaces
Keep Your People, But With Better Results: 10 Turn-Key Ideas to Improve Staff Attendance and Quality
Struggling with absenteeism and quality issues? These 10 turn-key incentive ideas help you improve cleaning staff performance — without firing anyone.
Your Voice Needed to Restore Work Opportunity Tax Credit
ISSA needs your help to re-instate the Work Opportunity Tax Credit (WOTC) for cleaning businesses.
ISSA Expands Workforce Development with Registered Cleaning Technician Apprenticeship Program
ISSA expands its Registered Apprenticeship Program to address labor shortages, improve training, and build a stronger workforce in the cleaning industry.
How to Reduce Technician Turnover
Technician turnover quietly drains cleaning-company profit. Learn how to calculate it, what a healthy rate looks like, and proven ways to reduce technician turnover.
Absentee Rate: The Core KPI That’s Quietly Eating Your Cleaning Margins
Your cleaning company’s absentee rate quietly drains revenue and morale. Learn how to calculate it, the under-7% goal, and proven ways to bring it down.
Close Rate Per Week: The Core KPI That Turns Quotes Into Predictable Revenue
Your cleaning company’s close rate decides how much revenue is actually predictable. Learn how to calculate it, the ~30% top-quartile target, and how to raise it.
