Customer Service
Your customers/clients are one of the three stakeholders in your business: when your customer service is on point, your business thrives.
K-Shaped Economy: What It Means for Cleaning Companies
A K-shaped economy means your customers — and your staff — aren’t all experiencing the same economy. Here’s how to read it, and what to do about it inside your business.
Customer Attrition Rate: The Red KPI That Decides Whether You Grow or Shrink
Your cleaning business customer attrition rate quietly caps growth. Learn to calculate it, hit the under-5% goal, and use consistency to bring it down.
Improving client retention at your house cleaning company
There are two things every cleaning company needs to do to find success and maintain success.
4 Ways Cleaning Companies Can Build Lasting Relationships With Customers
Building strong customer relationships is essential for any business to succeed, and cleaning companies are no exception. Cleaning companies that can establish lasting relationships with their customers will likely enjoy increased loyalty and repeated business. In this article, we'll explore […]
How to Hire and Retain Great Employees with Tips from Mel Kleiman
In the cleaning industry, you need to inspire confidence in your customers that the cleaners you send to their homes will be trustworthy and hardworking.
How Community Involvement Projects Help Grow Your Cleaning Business
Most businesses are jumping on the community project train for a few reasons. One of them has to do with how their participation gets their brand name known. Another would be their desire to give back to the community for […]
4 Ways You Can Use Reputation Marketing to Grow Your Cleaning Business
It’s no secret that the cleaning industry is quite a competitive business environment. As a business owner, it’s crucial that you find a way to differentiate your business in your local market - and your online reputation is the key […]
5 Ways To Keep Clients Satisfied With Your Cleaning Services
In a saturated market where hundreds to perhaps thousands of businesses offer the same types of products and services, competition can be quite stiff. And with more competition, customers also get more options to choose which service providers to do […]
Tell It Like It Is Tuesday With Mark Baker
Mark Baker, Founder, and CEO of Motivated Maids comes on to Smart Business Moves to speak his mind about the industry. In this great episode, Mark and Liz get into it about turnover rates of the industry, outsourcing. and more. […]
6 Ways to Motivate Your Team
High turnover with employees is a constant issue with home cleaning businesses.
