Customer Service
Your customers/clients are one of the three stakeholders in your business: when your customer service is on point, your business thrives.
Customer Attrition Rate: The Red KPI That Decides Whether You Grow or Shrink
Your cleaning business customer attrition rate quietly caps growth. Learn to calculate it, hit the under-5% goal, and use consistency to bring it down.
4 Ways Cleaning Companies Can Build Lasting Relationships With Customers
Building strong customer relationships is essential for any business to succeed, and cleaning companies are no exception. Cleaning companies that can establish lasting relationships with their customers will likely enjoy increased loyalty and repeated business. In this article, we'll explore […]
Why You Should Hire An Expert Cleaning Service To Check Your Home
4 reasons to hire a cleaning service instead of doing it yourself
7 ways to increase revenue from cleaning services via text
Every business has three main goals to achieve an increase in revenue. You don’t want to be on the same spot, rather, keep growing your business to increase in revenue. The three (3) main goals include the following: Increase income […]
Set Clear Expectations For Happy Customers
You can deliver what you think is great service and still have unhappy customers if you are giving them something other than what they are expecting.
How to promote your cleaning business without a website
You can promote your cleaning business online without a website by using OJAMOVE.com; an ENTIRELY FREE social networking site for cleaning businesses.
How to go from grilling to engaging customers
To make sure the consultative process works, here are some pitfalls distributors should avoid. Tuscaloosa, AL - Consultative selling is one of the most powerful selling techniques jansan distributors and account reps have available to market their products and services. […]
How to make all customer types happy
By figuring out what basic behavioral type you are dealing with, you can tailor your behavior and message. Editors note: On October 27, 2016, Derek Christian and Liz Trotter gave a presentation for ISSA called Making All Customer Types Happy. […]
How to deal with accusations of theft, part 4
The lie detector test is just part of the process and a way to remove the cloud of doubt that always follows a theft complaint. This was originally planned as a 3 part series, but in the first part I […]
Your customer service revolution
Speaker previews address and breakout session for this month's cleaning convention I am thrilled to be delivering a keynote address and conducting an interactive workshop at this years’ ARCSI Conference. As I prepared for both the Keynote and breakout, I […]
