I recently had to step out of my management position, roll up my sleeves and handle an on-site cleaning job for a highly valued customer. The chair I was to clean was a small, old, black recliner located in the customer’s walk-out basement. My team had cleaned there earlier, so I asked the husband if we could move the chair outside where we wouldn’t have to drag dirty hoses through the house. He agreed. I then asked if I could hook up to their outdoor faucet. “Sure,” he said. I filled my bucket with water and began cleaning outside on a beautiful afternoon. The chair was looking good and I was enjoying myself.