Operations
Operations is a professional term for the systems and processes a business creates, repeats, and continually improves towards achieving predictable success, growth, and profitability. Think playbooks, automations, software/platforms that help remove the variability that hides data and slows down improvement.
How to Scale a Cleaning Business: Paul Auguste at ISSA 2026
Paul Auguste built a millionaire cleaning business by ditching complexity and building systems that run without him. Here’s what he’s bringing to ISSA Residential in Las Vegas.
What the Data Says: Cleaning Business Benchmarks from the Professional Cleaning Index
Stop setting goals by gut feel. The Professional Cleaning Index benchmarks six core KPIs by company size — so you can see exactly where your cleaning business stands and where to focus next.
Inflation Is Lower. Prices Aren’t. What That Means for Your Cleaning Business
Why cleaning businesses that skip price adjustments are quietly losing ground, and how to fix it before it’s too late.
Jeff Campbell, Founder of Speed Cleaning, Has Passed Away
Jeff Campbell, who created the Speed Cleaning system and wrote five books that shaped how professionals clean, passed away August 17, 2026. A tribute to a pioneering figure.
K-Shaped Economy: What It Means for Cleaning Companies
A K-shaped economy means your customers — and your staff — aren’t all experiencing the same economy. Here’s how to read it, and what to do about it inside your business.
Protecting Your Cleaning Business from a Recession
You don’t need to predict a recession to prepare for one. Here’s what the current economy means for your cleaning business — and why you should act now, either way.
Keep Your People, But With Better Results: 10 Turn-Key Ideas to Improve Staff Attendance and Quality
Struggling with absenteeism and quality issues? These 10 turn-key incentive ideas help you improve cleaning staff performance — without firing anyone.
“What Industry Are You In?” — How Home Cleaning Owners Should Answer That Dropdown
Picking an industry label for your home cleaning business affects licensing, taxes, and insurance. Here’s what each category means and how to choose right.
Registration is Now Open for ISSA Show North America 2026
The cleaning industry’s premier event has been confirmed for November 16-19 in Las Vegas, and registration is now open.
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Rate Increase Per Year: The Cleaning KPI With the Most Profit Leverage
Your annual rate increase is the cleaning KPI with the most profit leverage. See why 1% on price can mean 10% on profit — and how to raise rates without losing clients.
