“Negligent on-boarding is the #1 cause of costly, short-term employee turnover.” Mel Kleiman
If you want great employees who will share your core values, be good to your clients, and stay a long time, you’ve got to make an investment in the first impression your company makes through on-boarding.
Many cleaning companies are so focused on teaching that new technician how to clean “their way” and getting the new tech into the field making money for the company that they forget the basic first step: to introduce themselves, make the new person feel welcome, and provide clear, focused, and complete tools and training.
On-boarding is a common term used to identify the collection of new employee induction activities, such as company orientation, policy and procedure review, tax and legal documentation, testing, and specific skill training.
Read more by Mel Kleiman on Negligent On-boarding.