Matt Ehrlichman, Porch chairman and CEO, explains how the Porch app helps homeowners tackle some of their biggest problems…especially finding the best professional service contractors.
Porch has launched their new Concierge service, which has BIG POTENTIAL for cleaning companies. What Porch has done is collect data on which contractors have done work on each address – and what the consumer thought of that service.
If you’ve done a great job, with very few detracting reviews, then you’re all set.
But if you’ve got unknown unsatisfied clients, this new service is more likely to hurt your business.
The whole point: make sure you’re running a premium customer service business if you want a lasting referral reputation online.