Customer Retention
Retaining (or saving) an existing customer is less expensive than getting a new one. Focus on processes that strengthen trust and satisfaction for your current customers.
Price Increase Letter to Clients: Cleaning Business Template
A ready-to-use price increase letter for cleaning clients, plus how much to raise your rates, how much notice to give and what owners learned after raising theirs.
Improving client retention at your house cleaning company
There are two things every cleaning company needs to do to find success and maintain success.
How to make all customer types happy
By figuring out what basic behavioral type you are dealing with, you can tailor your behavior and message.
Customer types and how to make them all happy
Trotter and Christian team up at cleaning convention to present an intro to customer types and how to make each happy
How companies can clean up with upselling
It’s up to seven times cheaper to keep an existing customer than to acquire a new one.
12 cleaning upsells for 12 months – part 2
It’s never too late to implement your upselling strategy. Get yourself ready with these campaign ideas for July – December.As you’re pulling up to the end of the first quarter or 2016, let’s finish up a year’s worth of monthly […]
4 Ways to Embrace Cluttered Clients with Upselling
Expand your services to include organizing, packing, unpacking, and even laundry services, and make your cleaning business indispensable: an interview with Amy Wiggs King of 2 Green Chicks. CBT: What was your very first cleaning client or cleaning job? Do […]
6 Tips for Calming Upset and Difficult Customers
Handling the customer, not the complaint is the key to calming tempers, diffusing conflict, and solving customer complaints quickly and with great results.
Breaking News: Porch Guarantees Contractors' Work
Online home service marketplace Porch ups the ante in the online and on-demand Home Services race.In an unprecedented move, Porch announced yesterday that it now guarantees the work of its verified professional contractors up to $1000. While Porch has not […]
Identifying the Complainers In Your Cleaning Company
According to five different contract cleaners, the following are the six types of complainers most commonly encountered.
