5 tips on getting more business from the customers you’re already quoting
One of the more time consuming tasks for cleaning business owners is quoting on potential jobs. Often it feels like we spend more time quoting than actually doing the work. On top of that quoting is only the first step in nailing that new contract. Many customers will get multiple quotes from different companies and you want to make sure you stand out from the pack.
There’s nothing worse than quoting on a job and not closing the sale. This results in a lot of wasted time and effort. Don’t let this happen to you. Instead, use the tips below to help you close more quotes and build your business.
1. Act As Quickly As Possible
Once you’ve received the customer’s quote request via your website or other source contact them immediately. If you need to have a cleaner on site to quote; organize a time ASAP for that to happen. The prompt action lets the customer know you are professional.
2. Use The Phone Instead Of Email
A lot business owners prefer email but anyone serious understands more deals happen on the phone! Email seems more efficient and may be easier if you’re not comfortable dealing with people. However, it’s also less professional in a service based business. A proper conversation creates a bond with the customer and means they’ll be more likely to select you.
3. Be Courteous and Friendly
Being friendly goes a long way in business. Have a laugh and try to connect with the customer. In my cleaning business, Carpet Cleaning Sydney, I like to let them know I love cleaning and share a story or two of similar jobs I’ve completed in the past.
4. Follow Up With The Customer
It might seem like sending the quote means your job is done but this couldn’t be further from the truth. I’d argue following up on the quote is even more important. Unless the customer says otherwise, give them a follow-up call the very next day. Ask if there’s anything they need clarification on or something you can help with.
5. Know Your Competition
No matter where your business is located you should get a sense of who your main competitors are and how they operate. That includes their services offered and pricing structure. I don’t condone a price war, but you should at least be aware of what your competitors are charging. If you’re more expensive, be sure to sell the customer on how your service is superior.
You’ll no doubt provide thousands of quotes during the lifetime of your cleaning business. Use the tips above to help you close more deals and win more jobs. Doing so will help you build a lucrative and substantial business in no time.
Michael Brooke is the founder and director of Carpet Cleaning Sydney, a company that’s offered carpet, home and office cleaning services for over 20 years. His experience in the industry is only matched by his enthusiasm for a great quality cleaning.