7 Mistakes that Cost You BIG Money

In this series of blog posts, three veterans of the cleaning business tell you how they lost BIG money on a few mistakes (so you won't have to)!
Today's Daily Tip is the first in a series of posts called Seven Mistakes That Cost You BIG Money. In this series, you'll learn about a few expensive errors Cleaning Business Today Publisher Tom Stewart, Editor in Chief Derek Christian and Bruce Vance of the Institute of Service Excellence (ISE) made when they were just starting out.

Our first piece of advice for cleaning business owners is a simple, yet important lesson and a topic we've written about in both the April (Cleaner's Corner: The More You Know) and May (Cleaner's Corner: Etched in Stone) issues of Cleaning Business Today. Today's warning comes to us from Bruce Vance, who committed this error that cost him tens of thousands of dollars! 


Know your products and services

The Moral: 

What you don't know CAN hurt you!


Tom, Derek and Bruce present these and other practical lessons as part of their Foundations of Business program, a unique sixth-month business development and growth program that allows you to work with industry leaders and a small group of colleagues to establish the support systems you'll need to run your cleaning business smoothly and profitably. For more information about the Foundations of Business program, 1. 

FAQs

Q: What is the main lesson of this article for cleaning business owners?

A: The article explains how 7 mistakes cost big money affects the management, profitability, or long-term strength of a residential cleaning company.

Q: How can a cleaning business apply this guidance?

A: Translate the concept into a documented process, assign responsibility, define a measurable outcome, and review results on a consistent schedule.

Q: What should owners measure before making changes?

A: Establish a baseline for revenue, cost, time, quality, staffing, customer experience, or risk so the effect of the change can be evaluated.

Q: What mistakes should cleaning business owners avoid?

A: Avoid acting on incomplete data, applying generic advice without considering business context, and making changes without assigning ownership or a review date.

Q: When should this topic be reviewed again?

A: Review it whenever the business changes size, service mix, pricing, staffing model, technology, market conditions, or legal requirements.

Author

  • Tom Stewart headshot

    Tom Stewart is a CEO and industry thought leader focused on scaling residential cleaning businesses through strategy, systems, and leadership development, translating complex concepts into actionable frameworks. With his wife Janice Stewart, he co-owns Castle Keepers, the first company to achieve CIMS certification. Tom is the founder and CEO of MaidCentral Software, the leading business management platform for professional home cleaning companies in North America, and the founding editor and publisher of Cleaning Business Today. Learn more at TomStewart.com.

    Founder and CEO
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