KPI: Measuring Your Employee Turnover

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Knowing your turnover can help you make smarter decisions about recruiting, hiring and training

Don't get caught wondering when and why you are struggling to get and keep enough employees to meet your customers' demands! Tom Stewart of Castle Keepers walks you through a simple calculation to know your employee turnover rate, which can help you to make better and less costly decisions about

  1. Recruiting and Hiring New Staff
  2. Training and Managing Employees
  3. Creating a Positive Company Culture

 

Make sure you have the best information for making the best investment in your employees and company culture!

FAQs

Q: What is employee turnover rate?

A: Employee turnover rate is a management measure that helps a residential cleaning company understand performance, compare periods, and make better operating decisions.

Q: How do you calculate employee turnover rate?

A: Use consistent data from the same reporting period, apply the formula described in the article, and document which revenue, clients, jobs, or employees are included so results remain comparable.

Q: Why does employee turnover rate matter to a cleaning business?

A: It connects day-to-day activity to profitability, capacity, retention, or growth and can reveal problems before they become visible in the financial statements.

Q: How often should a cleaning company review this KPI?

A: Review it at least monthly. High-velocity measures such as revenue, leads, jobs, labor, and staffing may also need weekly monitoring.

Q: What should owners do when this KPI worsens?

A: Confirm the data first, identify the operational driver behind the change, assign one corrective action to an owner, and monitor the next several reporting periods before drawing conclusions.

Author

  • Tom Stewart headshot

    Tom Stewart is a CEO and industry thought leader focused on scaling residential cleaning businesses through strategy, systems, and leadership development, translating complex concepts into actionable frameworks. With his wife Janice Stewart, he co-owns Castle Keepers, the first company to achieve CIMS certification. Tom is the founder and CEO of MaidCentral Software, the leading business management platform for professional home cleaning companies in North America, and the founding editor and publisher of Cleaning Business Today. Learn more at TomStewart.com.

    Founder and CEO
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Cleaning Business Today - The magazine for the cleaning industry
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