New opportunities in education and training at upcoming convention


ISSA Expands Seminar Program for In-House Service Providers

June 29, 2016—Northbrook, IL, USA—In-house service providers (ISPs) will have new opportunities in education and training at the ISSA/INTERCLEAN® North America 2016 and ISSA Convention in Chicago, IL, USA, October 25-28. The show, hosted by ISSA, the worldwide cleaning industry association, and its trade show partner, Amsterdam RAI, features an entirely re-imagined, more engaging education lineup to help ISPs unleash their “untamed potential.”

This year’s program offers more than 60 sessions—including new flash sessions, workshops, panel discussions, and in-depth seminars—keeping attendees on the cutting edge of the cleaning industry. This year’s lineup will help ISPs:

·         Expand their cleaning knowledge and learn to communicate its significance to superiors

·         Discover the latest methods and newest technologies in the industry

·         Operate effectively and efficiently on a budget

·         Hire the right people for the job.

In addition to the three ISSA keynote speakers, this year’s program includes ISSA Feature Speaker Ryan Estis, who will present Managing Breakthrough Performance in the New Economy on Tuesday, October 25, 4:00 p.m.-5:00 p.m. Estis is a top professional, leader, and consultant, who will show attendees new ways to improve business practices.

ISPs Highlights

Below are a few of this year’s educational highlights specifically tailored to ISPs.

Making the Business Case for Cleaning
Speaker: Patricia Ellis
Tuesday, October 25, 2016, 10:15 a.m.-11:00 a.m.
Learn how to connect cleaning to valuable return on investment data that helps decision-makers realize what they really need and the budget necessary to achieve it. Discover how to estimate savings in six crucial facility management areas that will turn heads in the corner office.

Workloading: Art or Science?
Sponsored by Whittaker Co.
Speaker: Dave Frank
Tuesday, October 25, 2016, 10:15 a.m.-11:00 a.m.

Master the defined systems of cleaning and find out how to determine the right fit for a given facility. In this information-packed session you will get an in-depth look at the organizational structures, disciplines, and benefits of each system as well as tips on how to motivate staff to increase performance and quality.

The Irresistible Power of Strategic Storytelling

Speaker: Kindra Hall
Tuesday, October 25, 2016, 1:15 p.m.-2:00 p.m.

“Storytelling” has surpassed buzzword status and lost all meaning. It’s time to go beyond the buzz by leveraging the irresistible pull of a good story. In this engaging presentation, you’ll hear how to use your powerful stories to immediately increase your effectiveness and, ultimately, your bottom line.

Hiring With Confidence
Speaker: Mary Miller
Tuesday, October 25, 2016, 2:15 p.m.-3:00 p.m.

Uncover tried-and-true techniques for developing your dream team as well as building an environment that attracts the best people and increases your retention. Hear how one company achieved a turnover rate that is 300 percent better than the industry average and increased annual profit.

This year will also include workshops—half-and full-day hands-on opportunities—to learn skills, such as floor and restroom care, customer service, supervisor, and auditing, many of which include certification. These are a few of the many workshops available:

CITS: Accredited Certification Trainer Workshop—Part 1
Speaker: Jim Peduto
Tuesday, October 25, 1:15 p.m.-5:00 p.m.

Differentiate yourself from the competition and raise professionalism for the industry as a Cleaning Industry Training Standard (CITS) Accredited Certification Trainer (A.C.T.). In this workshop, you’ll master adult learning best practices and the principles of effective training for the cleaning industry. (Part 2: Wednesday, October 26, 10:00 a.m.-12:00 p.m.)

CMI Hard Floor Care Certification
Sponsored by Tennant Co.
Speaker: Marion W. Ivey
Wednesday, October 26, 2:00 p.m.-5:00 p.m.

Think there’s nothing new in hard floor care? Think again. In this session, you’ll hear a high overview of hard floor surfaces and current trends. You’ll leave with a CMI Hard Floor Care handbook and an opportunity to take an online exam to earn certification. Plus, this course will carry an ISSA Cleaning Industry Training Standard (CITS) designation toward the CITS Master’s program.

CMI Supervisor— Part 1 

Speaker: Mickey Crowe, Brant Insero, & Marion W. Ivey
Thursday, October 27, 10:00 a.m.-12:00 p.m.

Are you interested in advancing your career? If so, then this course is for you because it provides an overview of major supervising and management topics, including employee engagement, progressive discipline, and what qualities you need to be a leader. You will leave the course with a CMI Supervisor handbook. Plus, this course will carry an ISSA Cleaning Industry Training Standard (CITS) designation toward the CITS Master’s program. (Part 2: Friday, October 28, 10:45 a.m.-12:45 p.m.)

For the full listing of this year’s education offerings and to register for ISSA/INTERCLEAN North America 2016, visit

*Separate registration fee required.


The award-winning ISSA/INTERCLEAN® family of exhibitions brings together executives from all segments of the cleaning industry to do business and gather information to better manage distribution and building services companies and facility management departments.

ISSA, the worldwide cleaning industry association, and its trade show partner, RAI Amsterdam, produce ISSA/INTERCLEAN shows around the world. ISSA also hosts more than 60 educational seminars and networking opportunities in conjunction with ISSA/INTERCLEAN

About ISSA

With more than 7,000 members including distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, and associated service members, ISSA is the leading trade association for the cleaning industry worldwide. The association is committed to helping its members change the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment, and an improved bottom line. For more information onISSA, or call 800-225-4772 (North America) or 847-982-0800.

The association is headquartered in Northbrook, IL, USA, with regional offices in Mainz, Germany, and Shanghai, China. For more information, visit, follow ISSA on social media at and, or join the discussion in ISSA—The Worldwide Cleaning Industry Association LinkedIn group at


Contact: Lisa Veeck, ISSA Director of Media Communications & Publications; phone; 800-225-4772 (North America) or 847-982-0800