I recently had an opportunity to sit down for a talk with Ben Ferris of Rain City Maids. Last March, Ben joined a group of business owners in Charleston, SC for an intense week of seminars and workshops called Foundations of Success Jump Start. This event, presented by Tom Stewart, Liz Trotter and me, Derek Christian, digs deep into the essential processes and systems that a cleaning business needs in order to grow and succeed. The Foundations program is not easy or cheap. Nevertheless, Ben crossed the country from his home in Seattle to spend a week at a beachfront mansion with us. Was it worth it? I'll let Ben tell you in his own words. Click the video thumbnail below to watch the interview.
Foundations of Success Jump Start 9
Registration is now open for Foundations Jumpstart 9. To find out more and to schedule a consultation, visit CleaningBusinessBuilders.com/foundations and fill out the information form. To see photos and posts from the current class, follow us on Facebook.
Free One-on-One Coaching
Cleaning Business Builders is also offering free one-on-one coaching sessions at the ISSA show in Las Vegas this September. Twelve lucky business owners will be selected for an hour of individual coaching based on how interesting their challenges sound. Video of the sessions will be recorded, and one will be published each month on CleaningBusinessToday.com. Click the button below to apply.
FAQs
Q: How can cleaning companies reduce employee turnover?
A: Retention improves when companies hire for fit, set clear expectations, train consistently, pay accurately, create predictable schedules, recognize good work, and address performance problems quickly. Turnover should be measured like any other business KPI.
Q: What should be included in cleaner training?
A: Training should include cleaning procedures, safety, chemical use, customer communication, quality standards, time expectations, equipment care, and what to do when problems occur in a home or facility.
Q: Why do attendance policies matter in cleaning businesses?
A: Attendance affects route reliability, customer trust, team morale, and profitability. A fair policy should define expectations, call-out procedures, consequences, and manager responsibilities while allowing consistent enforcement.
