Getting in front of the right kind of leads – or any new leads at all – is more and more difficult in the modern, digital and hyper-connected world.Marketing has made another huge shift as consumers are often using mobile devices as the first place they search for a service in their home. Gone are [...]
Improving your business is not a once-and-done thing, but requires constant progress checks and re-adjustments.In Part 1 of our series, we analyzed the profitability challenge my business was facing at the start of 2014. In Part 2, we looked at the structural and cultural changes implemented to address the challenge and make our business financially [...]
Maybe because businesses are getting biggerSmall businesses - especially service businesses - in the US struggle to pay minimum wage, much less anything more, to the staff they need to enable growth. To serve more clients, you need more staff, right? Well, according to this Daily Stat from Harvard Business Review (12/3/2014), the bigger your [...]
Popular VMS publishes 2014 Key Performance Indicators of success.
Debby, Larry and Garret Weigel Receive Highest Honor: Founder's AwardMemphis, Tenn. – Merry Maids, the nation’s leading home cleaning company and part of the ServiceMaster (NYSE: SERV) family of brands, announced the recognition of several outstanding franchise owners at its annual seminar held in Orlando, Fla. The highest honor of the year, the Founder’s Award, was given to [...]
If you breathe a sigh of relief when you’ve hired just enough techs to cover all of your clients, you’re not doing in right.In any business, owners face a huge challenge in matching supply to demand. Luckily as a service business, we do not have to invest a lot of capital in physical inventory; but [...]
Growing your client base to keep your flatline effect in check. Clients come and clients go. It’s just part of the game in running a residential cleaning company. While it’s not too difficult to know how many clients you have today, or if you are gaining more clients than you are losing, estimating how many [...]
Creating a Line Graph in Excel that Reflects Your Employee Turnover RateIn his last KPI tip, Tom Stewart of Cleaning Business Today showed how to create an Excel spreadsheet that reflects your turnover rate. In this tip, Tom demonstrates how to use the data from that spreadsheet to create a simple graph.
Measure employee turnover month-to-month and yearly with this helpful tracker.In this month's key performance indicator video, I'll show you how to calculate your employee turnover rate, and how to measure it as it changes on a month-to-month basis.
Actually changing policies and procedures and navigating the BIG CHANGE is like your first trip through a haunted house attraction: the first few scares make you want to quit but after that you settle in for the ride.In part 1 of our three-part series, we explored the profit margin issue my 25-employee company was experiencing [...]