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Measuring Customer Satisfaction

Measuring Customer Satisfaction

Most customers aren't going to tell you when they aren't happy with your service.

Friday, August 01, 2014/Author: CBT Editorial Staff/Number of views (51)/Comments (0)/ Article rating: 5.0
Thursday, July 31, 2014/Author: CBT Editorial Staff/Number of views (49)/Comments (0)/ Article rating: 5.0
Categories: HRNews
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2013 Executive Report on Customer Experience

2013 Executive Report on Customer Experience

This report from Customer Management IQ helps companies define, design, deliver and calibrate their customer service and experience.

Wednesday, July 30, 2014/Author: CBT Editorial Staff/Number of views (74)/Comments (0)/ Article rating: 5.0
How to Use Technology to Stay Ahead of the Competition

How to Use Technology to Stay Ahead of the Competition

Use great business software to free up more sales time and become the competitor to beat.

Tuesday, July 29, 2014/Author: Kevin McGirl/Number of views (83)/Comments (0)/ Article rating: 5.0
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Updating  the House Cleaning Technician (HCT) Certification

Updating the House Cleaning Technician (HCT) Certification

Residential cleaning and maid service industry certification gets an update.

Monday, July 28, 2014/Author: Bruce Vance/Number of views (83)/Comments (0)/ Article rating: 5.0
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Only 4% of Dissatisfied Customers Will Tell You They're Not Happy

Only 4% of Dissatisfied Customers Will Tell You They're Not Happy

It’s becoming very clear that any customer has an impactful voice they can raise at any time. Delivering bad customer service seems to become less and less of an option.

Friday, July 25, 2014/Author: CBT Editorial Staff/Number of views (131)/Comments (0)/ Article rating: 5.0
6 Opportunities to Step Up Your Game

6 Opportunities to Step Up Your Game

The fall calendar is chock full of networking and educational events for cleaning professionals.

Thursday, July 24, 2014/Author: CBT Editorial Staff/Number of views (122)/Comments (0)/ Article rating: 5.0
Categories: LeadershipNews
If They Won’t Let You Be the Best, FIRE Them!

If They Won’t Let You Be the Best, FIRE Them!

Client feedback is essential – required even – for a company committed to delivering excellent service, so fire the ones who won’t help you do that for them.

Wednesday, July 23, 2014/Author: Liz Trotter/Number of views (379)/Comments (0)/ Article rating: 3.3
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Bacteria-killing Copper Launches in Retail

Bacteria-killing Copper Launches in Retail

For the first time, bacteria-killing copper products are available for the retail consumer.

Tuesday, July 22, 2014/Author: CBT Editorial Staff/Number of views (186)/Comments (0)/ Article rating: 5.0
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Boosting Your Local Point of Differentiation: Champion a Charity through Every Part of Your Business

Boosting Your Local Point of Differentiation: Champion a Charity through Every Part of Your Business

Show-and-tell isn’t just for Kindergarten. Put your community ties on display and into action.

Monday, July 21, 2014/Author: CBT Editorial Staff/Number of views (149)/Comments (0)/ Article rating: 2.5
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Mobile Booking App Drives 50% of Revenue

Mobile Booking App Drives 50% of Revenue

Home services company raises another $1.5 Million in investment capital.

Sunday, July 20, 2014/Author: CBT Editorial Staff/Number of views (130)/Comments (0)/ Article rating: 5.0
Categories: Start-UpTechnology
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Breaking News: Homejoy Raises Rates to $25 - $35/hr

Breaking News: Homejoy Raises Rates to $25 - $35/hr

Homejoy cites recruiting "the most dedicated, verified Cleaning Professionals in your area" and improvements in the customer experience as the primary reasons for the rate increase.

Friday, July 18, 2014/Author: CBT Editorial Staff/Number of views (517)/Comments (0)/ Article rating: 3.8
Friday, July 18, 2014/Author: CBT Editorial Staff/Number of views (194)/Comments (0)/ Article rating: 5.0
Categories: News
KPI: Recruit Generation Performance Tracker

KPI: Recruit Generation Performance Tracker

Are you keeping track of what works and what doesn't in recruiting new employees? This video shows you how.

Friday, July 18, 2014/Author: Tom Stewart/Number of views (144)/Comments (0)/ Article rating: 3.3
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Cleaning Tip: Getting Sunscreen Off

Cleaning Tip: Getting Sunscreen Off

ACI has kept up with changing the formulations in sunscreen to provide ways to clean sunscreen oversprays and spills from wood, tile, and leather.

Thursday, July 17, 2014/Author: CBT Editorial Staff/Number of views (274)/Comments (0)/ Article rating: 5.0
Categories: Cleaning Tips
Setting Customer Expectations

Setting Customer Expectations

Proper education upfront may possibly cost you a few sales, but it will save you and your client tons of frustration in the long run.

Wednesday, July 16, 2014/Author: Bruce Vance/Number of views (226)/Comments (0)/ Article rating: 5.0
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How to Become an Award-Winning Cleaning Company

How to Become an Award-Winning Cleaning Company

ARCSI is now accepting applications for its annual individual and company awards and for the HEART scholarship for convention.

Tuesday, July 15, 2014/Author: Ernie Hartong, Executive Director, ARCSI/Number of views (215)/Comments (0)/ Article rating: 5.0
Categories: LeadershipNews
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Room for Everyone: New Competition for Cleaning Services

Room for Everyone: New Competition for Cleaning Services

The emergence of tech-enabled cleaning referral services and the rise of the millennial consumer have the potential to double the consumer market for house cleaning services.

Monday, July 14, 2014/Author: Tom Stewart/Number of views (329)/Comments (0)/ Article rating: 5.0
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Minnesota Bans Products with Triclosan

Minnesota Bans Products with Triclosan

Legislation targets controversial ingredient used in anti-microbial cleaning products.

Sunday, July 13, 2014/Author: CBT Editorial Staff/Number of views (122)/Comments (0)/ Article rating: 5.0
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The Negative Value of FREE

The Negative Value of FREE

Why I'm not giving it away for FREE - and you shouldn't either.

Friday, July 11, 2014/Author: CBT Editorial Staff/Number of views (220)/Comments (0)/ Article rating: 5.0
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