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I Married the Cleaning Lady: The Dawn to Dusk Story

2015 Petra Huppert HEART Scholarship winner John Winter talks about the beginnings of Dawn to Dusk, meeting and marrying the owner Dawn, and becoming a cleaning business owner himself.

8 Ways to Get More Out of Millennial Employees

No matter which Millennial problem you’re having, these 8 management actions will help you get the results you’re looking for.

5 Times When a Penalty Fee is NOT the Best Choice

Consequences are a standard part of a service agreement, so use them to their fullest advantage – as education and incentives for customer loyalty.

Do More Than the Minimum To Keep Clients Happy and Boost Sales

To become and remain competitive, you’ve got to know what your competition is likely offering – so you can do more and better.

9 Tips for Increasing Your Profitability

Building a business is more than knowing how to shine things better than another company. Check out these 9 ways to differentiate your company!

US Department of Labor Issues Guidelines for Classifying Independent Contractors vs Employees

DOL document gives specific examples of when a cleaning company should classify its workers as employees.

The One Simple Shift in Thinking that Saved My Business

My CEO “aha” moment: If you think like a cleaning tech, you’ll always be in the way of your own business growth.

Top 5 Employee Hiring, Training, and Tracking Tools

An investment in hiring strong employees, training and coaching them into skilled technicians and customer service agents, and continuously engaging them through the goals of your company is essential for business growth.

What’s Included in Your Regular Weekly Cleaning List?

Whether you call it your “What We Do” list or you get technical with a Scope of Work, what’s on your base weekly cleaning task list for each client? Vote and see results immediately!

New Scholarship Program for Cleaning Technician Certifications

IICRCA Offers Scholarship to North American IICRC Certified Firms

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