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What to do when a client requests (or demands) contract changes

What to do when a client requests (or demands) contract changes

How should a commercial cleaning business owner handle a client who needs a change?

Case Study: Increasing profitability per job

How to increase profits without getting bigger: Derek Christian coaches Mary Rundquist of Reliable Maids

6 things not to say to a customer

Some words and phrases used today are just no longer appropriate—what to say instead.

Tips for running an eco-friendly cleaning business

How you can stay profitable AND environmentally friendly

How to close more quotes for your cleaning business

5 tips on getting more business from the customers you're already quoting

5 words that drive customers away

Nancy Friedman on killer words of customer service

ProTeam, CBT & ARCSI team up for vacuum giveaway

Drop by the ARCSI lounge at the ISSA/INTERCLEAN show in Las Vegas to register.

Three steps to finding and keeping great cleaners

Streamline your hiring processes and reduce your employee turnover rate.

How to hire the best employees

A proven system that ensures you make the best decision and get the most value in return for your investment

CBT Product Reviews: Brillo Estracell

We check out the "No Scratch Sponge with Wedge Edge"

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