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 LATEST ARTICLES


Internal Culture

Internal Culture

How companies can improve their internal culture as it relates to customer service.

Hardwood Floor Care: Five Steps to Perfect Floors

Properly cleaning hardwood floors will help them last for years to come.

3M reinvents the scouring pad

Hexagon design of the pad is more ergonomic and functional

Scientists conduct bug census using dust DNA

Researchers have created a map of the creepy crawlies in American homes.

European startup Helpling extends home services model beyond cleaning

Rocket Internet's on-demand maid service to include painting, carpet, window cleaning, and more

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 SPONSORED ARTICLES


Raise your rates now!

It goes back to a fundamental rule of economics, the law of supply and demand.

Have you ever heard of a TAT apology?

Check out how we turned this very upset client into a referral machine.

How to sell services to the new urban consumer

Serving these consumers is a big opportunity, but requires you to think through their needs & your business model.

Are you trapped in the office?

Give your staff a sandbox they can play in.

The who, what, when, where & why of terminating an employee

We don’t want to let people go, but sometimes we have to.

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 READERS' CHOICE


Top 15 Stories of CBT’s Third Year

Top 15 Stories of CBT’s Third Year

Even as we’re planning articles more than halfway through our fourth year, we reflect on the new shape of the cleaning industry in the past year.

12 Cleaning Upsells for 12 Months

Upselling to your current customers is easier, less expensive and more profitable than relying only on new customers to raise your revenue. Part 1 of 2.

9 Questions with a Cleaning Business Insurance Expert

What you don't know about business insurance for the cleaning industry could save you a lot of time and money.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

Active versus Passive Time Management for the Cleaning Business Owner

Practice time management – don’t just talk about it – in this 1-hour workshop at the 2015 ARCSI Convention.

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 START YOUR CLEANING BUSINESS


Six local small business associations you should belong to

Six local small business associations you should belong to

Valuable community resources for your cleaning business

Three vital features of a successful sales culture

The right approach to technology, training, and teamwork

Holiday tipping hassles and how to avoid them

8 factors that could turn your clients' generosity into an employee squabble

The day I fell in love with debt

How to use leverage to quickly increase your income

How to make all customer types happy

By figuring out what basic behavioral type you are dealing with, you can tailor your behavior and message.

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  TECHNOLOGY


Handy proposes law that could solve its legal difficulties

Handy proposes law that could solve its legal difficulties

On-demand cleaning service would contribute “portable benefits” to its contractors.

Is this the end for Handy?

3-month minimum contract marks a radical departure from startup's previous policy.

How Google Home will help customers find your business

Derek Christian demonstrates Google Home, the super-addictive little device that outsold TVs last Christmas.

A tech startup manager learns what it’s like to be a cleaner

Two months of scrubbing toilets brings a deep appreciation for the demands of professional house cleaners

Handy to turn a profit in 2017

Home services startup sets profitability as priority over growth

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 LEADERSHIP


Kim Taranto appointed ISSA Oceania Manager

Kim Taranto appointed ISSA Oceania Manager

Kim will be based in Sydney and will initially focus on building ISSA's national Australian business.

ACI's 2017 Convention showcases the 2nd annual Innovation Panel

Companies to highlight commercial advances in cleaning product supply chain

EPIC to co-locate with ISSA/INTERCLEAN in 2017

Additional co-location partners during the week of ISSA/INTERCLEAN include the ARCSI, BSCAI, CETA, and IEHA

Consolidated Chemical Works, LTD (CCW) obtains Green Seal certification for its All-Purpose Cleaner

Now complies with the Green Seal standard for cleaning products for industrial & institutional use

WAXIE Sanitary Supply recognized for commitment to promoting gender equality

San Diego company receives special award at ISSA Hygieia Network’s 2016 award ceremony

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  MEASURING SUCCESS-KPIs


Can you make a million bucks in the house cleaning business?

Can you make a million bucks in the house cleaning business?

7 steps to control costs which affect your gross income potential

Licensure and government grades to enhance maid agency regulation

Singapore maid agencies must meet new quality measures from consumers and the government to renew licenses.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

5 Tips to Prepare for Retirement on a Shoestring

Millennials unprepared for retirement; majority want alternative retirement savings options.

7 Standards to Help BSCs Reduce Supply Costs

How building service contractors reduce supply costs for themselves and their clients.

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  EVENTS


 CLEANING


ProTeam introduces new ProBlade floor tools and wand

ProTeam introduces new ProBlade floor tools and wand

Available for both carpet and hard surfaces, the ProBlade floor tool distributes suction evenly across its width for more efficient debris pickup.

Don't forget the floor pads

Don't forget the floor pads

3 things to look for when selecting pads for floorcare

The battle against superbugs

The battle against superbugs

UMF Corporation applauds microbiologist’s TEDx message of need to increase awareness of ‘Everyday Heroes’

Americans come clean about cleaning in the buff

Americans come clean about cleaning in the buff

Survey shows bare facts about how many people do house chores in the nude

NC company offers gravesite cleaning

NC company offers gravesite cleaning

Heaven’s Maid finds niche market and performs monumental tasks

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