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 LATEST ARTICLES


Potential robotic vacuum cleaner spy

Potential robotic vacuum cleaner spy

Vulnerability in LG SmartThinQ app leaves homes and offices open to hackers.

What to do when a client requests (or demands) contract changes

How should a commercial cleaning business owner handle a client who needs a change?

ACI Convention charity events to benefit “Clean the World”

2018 ACI Convention to feature charity duck race, golf tourney, hygiene kit

ISSA refutes RAI Amsterdam’s termination of alliance

ISSA is currently consulting with its legal team to resolve this dispute.

Case Study: Increasing profitability per job

How to increase profits without getting bigger: Derek Christian coaches Mary Rundquist of Reliable Maids

 

 SPONSORED ARTICLES


Liliane Lima: Why I keep coming back to Foundations of Success

A community of cleaning business owners facing 21st century challenges together head-on

Spending time on our people

How we make a mistake when we put our employees as the lowest priority

How franchises are changing

My experience in starting a handyman company is changing how I view the franchise model for cleaning businesses.

How to use a backpack vacuum for residential cleaning

Replace several tools and enable your cleaners to create the best possible clean.

Why your family should work in your business

Derek Christian on how the government could help pay for your child's college or first home

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 READERS' CHOICE


Can you make a million bucks in the house cleaning business?

Can you make a million bucks in the house cleaning business?

7 steps to control costs which affect your gross income potential

Top 15 Stories of CBT’s Third Year

Even as we’re planning articles more than halfway through our fourth year, we reflect on the new shape of the cleaning industry in the past year.

12 Cleaning Upsells for 12 Months

Upselling to your current customers is easier, less expensive and more profitable than relying only on new customers to raise your revenue. Part 1 of 2.

9 Questions with a Cleaning Business Insurance Expert

What you don't know about business insurance for the cleaning industry could save you a lot of time and money.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

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 START YOUR CLEANING BUSINESS


6 things not to say to a customer

6 things not to say to a customer

Some words and phrases used today are just no longer appropriate—what to say instead.

Tips for running an eco-friendly cleaning business

How you can stay profitable AND environmentally friendly

How to close more quotes for your cleaning business

5 tips on getting more business from the customers you're already quoting

5 words that drive customers away

Nancy Friedman on killer words of customer service

ProTeam, CBT & ARCSI team up for vacuum giveaway

Drop by the ARCSI lounge at the ISSA/INTERCLEAN show in Las Vegas to register.

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  TECHNOLOGY


The future of the home services industry, part 3

The future of the home services industry, part 3

Ahead: a massive change in how services will be delivered to consumers

The future of the home services industry, part 2

Amazon and Google are using very different approaches as they battle to dominate the home services market

The future of the home services industry, part 1

How Google, Amazon, and others are battling it out to control our marketplace

Trophies presented at the 2017 ISSA Innovation Awards

The program features new products and services from top manufacturers and suppliers throughout the cleaning industry.

NLRB charges Handy with misclassification of workers

Workers allege Handy violated wage and hour laws

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 LEADERSHIP


Permission to Screw Up - by Kristen Hadeed

Permission to Screw Up - by Kristen Hadeed

Founder and CEO of Student Maid releases ground-breaking book; read an excerpt here on CBT.

ISSA and WBA join hands to serve facility service professionals better

"Merger will...help to improve skills in the profession as a whole."

Residential cleaning companies recognize 2017 award winners at ISSA/INTERCLEAN®

ARCSI presents its Professional Image Awards recognizing excellence in the residential cleaning industry.

ISSA elects new 2018 board members

ISSA members are invited to personally greet the board at the ISSA general meeting

ISSA accepting 2018 speaker proposals

The deadline for proposed speaker presentations is October 20, 2017.

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  MEASURING SUCCESS-KPIs


3 Tips about retirement

3 Tips about retirement

Insights on how to prepare for retirement especially for business owners

ISSA launches DEAL

ISSA launches DEAL

Program helps businesses reduce costs and be environmentally responsible

Who and what should dictate cleaning product pricing?

How to avoid a never-ending price war with your competitors

Licensure and government grades to enhance maid agency regulation

Singapore maid agencies must meet new quality measures from consumers and the government to renew licenses.

3 Ways My Business is Better Today Than a Year Ago

Major change requires checking progress and making adjustments as needed.

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 CLEANING


ServiceMonster announces partnership with SoftWash Systems

ServiceMonster announces partnership with SoftWash Systems

The integration extends ServiceMonster’s CRM and marketing automation capabilities to SoftWash Systems users.

Avmor expanding south of the border

Avmor expanding south of the border

Canada's largest cleaning products manufacturer enters US market

Managing the risks of the Hurricane Harvey clean-up

Managing the risks of the Hurricane Harvey clean-up

IICRC Master Technician Bruce Vance with useful tips for cleaning business owners in the aftermath of Harvey's destruction

Advice for cleaning businesses going through Hurricane Harvey

Advice for cleaning businesses going through Hurricane Harvey

An interview with Ellen Folks of Guarantee Girls

Disinfectants – Are we doing more harm than good?

Disinfectants – Are we doing more harm than good?

In most residential cleaning scenarios there are less toxic and problematic ways to achieve a sanitary home.

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